Autodesk is hiring | Technical Support Specialist | Bachelor’s/ Diploma in Mechanical Engineering

Position – Technical Support Specialist D&M INVENTOR (APAC Shift)
Autodesk
Location – Bengaluru, Karnataka
Exp. – 1+ years

Job description

Resolve customer issues reported to Autodesk via chat, phone, web, online forums, and other channels. Primarily focusing on chat support
You are expected to support our global customers across geo’s hence you would be required to work on assigned shift to support either AMER’s, EMEA or APAC time zones
Provide prompt, friendly and efficient assistance to Autodesk customers on a variety of technical issues and questions, such as product features, usage, etc
Research, verify, and document product issues, solution in a short and concise manner as needed
Escalation of critical issues to Tier 2 teams for resolution
May have to document support interactions in a company-wide case management system
Actively manage the personal backlog of support requests
Manage customer expectations by providing timely updates on the progress

Bachelor’s/Diploma degree in Mechanical or equivalent degree
Preferably at least 1 – 3 years of industry working experience
Good typing speed and accuracy is required
Knowledge of products like Autodesk Inventor, Fusion 360, Solidworks or Catia or Pro-E or equivalent design software’s
Familiar with mechanical design workflow and process
Demonstrable capability to own the problem (customer issue), troubleshoot and ability to solve or mitigate the problem
Exceptional team player skills
Excellent written and verbal English skills
Proven ability to be flexible, agile and learn quickly in a fast environment

Position – Technical Support Specialist D&M Vault (US time shift)
Autodesk
Location – Bengaluru, Karnataka
Exp. – 1+ years

Resolve customer issues reported to Autodesk via chat, phone, web, online forums, and other channels. Primarily focusing on chat support
You are expected to support our global customers across geo’s hence you would be required to work on assigned shift to support either AMER’s, EMEA or APAC time zones
Provide prompt, friendly and efficient assistance to Autodesk customers on a variety of technical issues and questions, such as product features usage, etc
Research, verify and document product issues solution in a short and concise manner as needed
Escalation of critical issues to Tier 2 teams for resolution
May have to document support interactions in a company-wide case management system
Actively manage the personal backlog of support requests
Manage customer expectations by providing timely updates on the progress

Bachelor’s/Diploma degree in Mechanical or equivalent degree
Preferably at least 1 – 3 years of industry working experience
Good typing speed and accuracy is required
Knowledge of products like Autodesk Vault or Solidworks PDM or any equivalent data management software’s
Good understanding of any database management system such as SQL is preferred
Familiar with mechanical design workflow and process
Demonstrable capability to own the problem (customer issue), troubleshoot and ability to solve or mitigate the problem
Exceptional team player skills
Excellent written and verbal English skills
Proven ability to be flexible agile and learn quickly in a fast environment

Position – Technical Support Specialist AEC AutoCAD EMEA (time shift)
Autodesk
Location – Bengaluru, Karnataka
Exp. – 1+ years

Resolve customer issues reported to Autodesk via chat, phone, web, online forums, and other channels. Primarily focusing on chat support
You are expected to support our global customers across geo’s hence you would be required to work on assigned shift to support either AMER’s, EMEA or APAC time zones
Provide prompt, friendly and efficient assistance to Autodesk customers on a variety of technical issues and questions, such as product features, usage, etc
Research, verify, and document product issues, solution in a short and concise manner as needed
Escalation of critical issues to Tier 2 teams for resolution
May have to document support interactions in a company-wide case management system
Actively manage the personal backlog of support requests
Manage customer expectations by providing timely updates on the progress

Bachelor’s degree in Civil engineering / Architecture / Mechanical or equivalent degree
Preferably at least 1 – 3 years of industry working experience
Good typing speed and accuracy is required
Knowledge of AutoCAD or AutoCAD vertical products like MEP, Mechanical, Electrical, Plant 3D, etc
Familiarity with Revit or Civil 3D or Navisworks would be an added advantage
Demonstrable capability to own the problem (customer issue), troubleshoot and ability to solve or mitigate the problem
Exceptional team player skills.
Excellent written and verbal English skills.
Proven ability to be flexible, agile, and learn quickly in a fast environment.

Position – Technical Support Specialist (D&M Vault) S1
Autodesk
Location – Bengaluru, Karnataka
Exp. – 1+ years

Resolve customer issues reported to Autodesk via chat, phone, web, online forums and other channels Primarily focusing on chat support
You are expected to support our global customers across geo’s hence you would be required to work on assigned shift to support either AMER’s, EMEA or APAC time zones
Provide prompt, friendly and efficient assistance to Autodesk customers on a variety of technical issues and questions, such as product features, usage, etc
Research, verify, and document product issues, solution in a short and concise manner as needed
Escalation of critical issues to Tier 2 teams for resolution
May have to document support interactions in a company-wide case management system
Actively manage the personal backlog of support requests
Manage customer expectations by providing timely updates on the progress

Bachelor’s/Diploma degree in Mechanical or equivalent degree
Preferably at least 1 – 3 years of industry working experience
Good typing speed and accuracy is required
Knowledge of products like Autodesk Vault or Solidworks PDM or any equivalent data management software’s
Good understanding of any database management system such as SQL is preferred
Familiar with mechanical design workflow and process
Demonstrable capability to own the problem (customer issue), troubleshoot and ability to solve or mitigate the problem
Exceptional team player skills
Excellent written and verbal English skills
Proven ability to be flexible, agile and learn quickly in a fast environment