Lubi Industries is Hiring | Service Engineer |

Position – Service Engineer
Company – Lubi Industries
Location – Ahmedabad, Jaipur, Indore, Gwalior, Guwahati, Ranchi, Patna, Hyderabad, Vijayawada, Pune, Bangalore, IN

Job description

Department – Service Engineer

Qualification – BE / DIPLOMA (MECHANICAL / ELECTRICAL)

Experience – MINIMUM 2 TO 5 YEARS

Salary – AS PER EXPERIENCE & KNOWLEDGE

Lubi Group of Industries has businesses across pumping systems, motors and electronics and has achieved a turnover of Rs. 1200 crores last year. For the pump sector, we have verticals in Commercial and Building sector (UL/FM Fire, HVAC, Plumbing), Industrial (End-suction, split-case, drainage/sewage, vertical multistage, and chemical pumps), Agriculture and Domestic (Submersible, monoblocs and minipumps).

Job description for Service Engineer

We are looking for a motivated and experienced Service Engineer to join our team! The ideal candidate should possess a degree/diploma in Mechanical or Electrical Engineering and have at least 2-5 years of experience in the pump industry.

Spare Management

• Spare stock purchase inward and outward billing though system.
• Physical spare stock taking responsibility of service engineer (1 time in every year and random checking every 3 months)
• Spare billing outstanding amount follow up by service engineer to clear.

Repairing Management

• Any of service repair of pump in warranty or out of warranty within specified time at Authorised Service Station or H.O and in case of out of warranty follow estimation and payment part with customer or dealer.

Complain Management System

• Customers’ complaints are handled on a daily basis through our cms portal in a proper way.
• CMS goals define site visit days and service center repairing days so follow up for that and properly close in the system.
• Attachment of complaint photos properly done in the system and the same closing time rate to be verified by a service engineer.
• Service claims follow up as per claim submission cycle and collect service bill from asc/dealer then submit HO on time.

Field Work

• Field work is required in terms of sample pump testing, major complaint issue, critical cases, and commissioning of the product.
• Competitor technical data collecting and comparison of company product reports submit to HO on a requirement basis.
• New development product project was undertaken by branch service engineer against the market requirement.

Routine Work

• Routine visit of ASC / Dealer / Field Complaint and audit of ASC in a regular monthly basis.
• Give technical product training to mkt staff/dealer/asc in terms of any changes happening or new product launches.
• Service policy follow-up and the same implementation in the network in a routine basis.
• Focus on product rejection ratio in a routine basis for further improvement.
• Highlight major complaints and pending issues to the branch & HO team in a proper way.
• Do Activities Like a Mechanic meetings, Farmer meetings, Sub dealer meet, Product Demos, Plumber meetings & Dealer meet with the support of the branch & HO team?

If you believe you possess the necessary skill set, we’d like to hear from you! Please apply now to take advantage of this great opportunity!

Technical knowledge for Service Engineer

• Knowledge of the pump and its parts
• Ready to travel in the designated area/region