Siemens Energy is Hiring | Engineer - Operations Service Desk

Position – Engineer – Operations Service Desk
Company – Siemens Energy
Location – Pune, Maharashtra, IN

Job description

How You’ll Make an Impact / Responsibilities

As part of the Global Services team in the compression business, provide technical support to Siemens Energy customers and internal team members.
The operational Service Desk team serves as the first point of contact for all support inquiries related to SE Compressor products.
For each support request, quickly disposition it based on the vitality and level of technical support required.
Conduct the initial analysis based on available information and identify any additional information needed to provide the technical solution or recommendation.
Coordinate internally with domain experts to ensure all responses provided meet Siemens Energy standards of safety, compliance, and quality.
Participate in and/or conduct process and design FMEA and RCA as a part of a multi-functional team, as required.
Support reporting and monitoring of performance metrics by ensuring high responsiveness.
Analyze ticket data to identify patterns of most requested areas of support by topic, fleet, customer, etc.
Constant engagement with the team to identify areas of improvement, cost out, and standardization.

What You Bring / Skills, Capabilities

Required skills:

Bachelor’s in Mechanical or Electrical Engineering with 2 to 5 years of proven experience.
Experience with rotating equipment used in the industrial and oil and gas industry – steam turbines, gas turbines, turbo compressors, reciprocating compressors, etc.
Excellent understanding of engineering fundamentals with a good proven understanding of industry standards (API, ASME, etc.)
Familiarity with case management systems like Salesforce and document management systems like Globus, Teamcenter, etc.
Knowledge of engineering document types, standards, and specifications, including the associated storage, retrieval, and revision methods.
Ability to communicate and convey ideas optimally to peers, suppliers, and customers, and deliver technical presentations to customers and management.
Strong analytical skills and the ability to perform detailed engineering calculations
Excellent interpersonal skills as well as professional appearance to ensure first-class customer interaction
Ability to act as lead for specified projects, and drive actions
Ability to identify significant engineering issues and raise them accordingly
Ability to work well in a team environment, as well as independently
Ability to assess technical risk based on available data and/or calculation results.
Sensitivity to factors that may have safety, commercial, and/or manufacturing consequences.

Good to have added advantage:

Knowledge and understanding of Siemens Energy products and services.
Experience in engineering, manufacturing, site installation, field service, overhaul, and commissioning highly effective.
Willing to work in all 3 shifts including weekends.

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