Adecco India Ltd is Hiring | Senior Service Engineer | Diploma/ Bachelor Degree in Mechanical/ Automation/ Instrumentation Engineering | Exp. – 2 to 8 years |

Position – Senior Service Engineer
Adecco India Ltd
Exp. – 2 to 8 years
Location – Bengaluru

Job description

• Installation and commission of machines and instruments.
• Creation of test setup & results as per customer testing requirements.
• Train users on proper handling of machines & software.
• Complete the Final Acceptance Test protocol with a user after installation and commission and, timely submission to the customer support coordinators for warranty execution and invoice to customers.
• Servicing of Groups machines and instruments at customer sites.
• Performing regular maintenance visits for Annual Maintenance Contract orders.
• Timely submission of service reports and checklists to the customer support coordinator for invoicing to customers.
• Remote & onsite warranty/breakdown support of installed machines and instruments.
• Analyzing faults/failures with mechanical, hydraulic, pneumatic, and electrical components.
• Determining the nature and scope of fault/damage and advising customers with the proper follow-up procedures for procuring spare parts or arranging warranty replacement parts in accordance with commercial considerations.
• Providing demo at the customer site to existing and new customers.
• Advising customers regularly for spares & consumables of the machines and instruments for smooth operations.
• Discuss and advise the customer on new accessories.
• Follow up with the customer support coordinator for the timely submission of spares, consumables, and accessory proposals to the customer.
• Planning of customer visits in consultation with the customer support coordinator.
• Utilize the CRM system to actively manage all service jobs.
• Continuously develop and maintain knowledge and expertise of the Product Portfolio and Applications to enhance confidence and service effectiveness
• Submission of installation checklist to the customer support coordinator.
• Creation of Jobs in ZIS for the proper service support from Singapore for unresolved critical breakdown issues and complaints.
• Support Technical Application Support Group for critical breakdown, installation, and modernization.

Qualifications

• Diploma or Bachelor Degree in Engineering (Mechanical / Automation / Instrumentation )
• Minimum 2 years of experience in servicing of materials testing machines and instruments
• Working experience in measurement and analytical instruments or materials testing would be advantageous
• Basic knowledge of materials testing and properties
• Basic knowledge of hydraulics and pneumatics
• Experience in customer support activity of materials testing machines
• Proficiency with PC software and good knowledge of MS Office programs
• Good communication skills
• Ability to work independently
• Goal-oriented and has a flexible approach to work
• Ability to work under pressure
• Willing to travel to attend customer complaints
• Willing to undergo continuous re-training
• Valid driving license
• Proficiency in English and Hindi language
• Proficiency in the German language would be advantageous
• 70% travel requirement