Sutherland Global Hiring | Associate Account Management | High school diploma |

Position – Associate Account Management
Sutherland Global Services Inc.
Exp. – 0 to 3 years
Location – Mumbai

Job description

  • Know the Business : Remain updated in client and industry led processes, technology applications, utilities, and products.
  • Be the Expert: Utilize various client-based tools and applications for customer management and servicing. Conduct data entry documentation, and case management.
  • Strengthen Relationships: Work and partner with others: Within a team-based environment.
  • Consistently Deliver: Achieve and maintain required metrics and goals.


  • Excellent knowledge of Portuguese (B2 spoken ? B1 English spoken)
  • Spanish consultants: English B1 spoken
  • Some experience in a service or support center and related understanding of technical troubleshooting
  • Strong communication skills
  • Able to work positively in a fast-paced, changing environment.
  • Ability to multitask and have excellent organizational skills.
  • Creative, savvy articulate individuals, able to use great communication decision-making skills and a positive outlook to help customers, manage problems, and find ways to go above and beyond.
  • Willingness or skills for a customer-oriented job
  • Ability to work on flexible shifts agreed in advance with the team
  • Precision, loyalty, organization
  • Articulate, bright and curious
  • Passionate about service
  • Sales experience preferred
  • High school diploma

About Company

Sutherland is a process transformation company focused on helping companies rethink the way business gets done. Whether transforming your financial processes, applying analytics to customer care, or leveraging experience design to build a customer journey map, we are experts in the reengineering process.

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