Entrust Datacard Hiring | Field Service Technician | Diploma/Bachelor degree in Electrical/Electronics/Mechanical Engineering |

Position – Field Service Technician
Entrust Datacard
Location – Bangalore, IN

Job description

• Attend day to day technical calls received from customer. Calls are received over email/phone
• Provide preventive and corrective maintenance for our CI and DI systems
• Need to verify and approve warranty claims after checking on the entitlement
• Ensure that support delivered to warranty products, contracted products & new products.
• To provide direct service (troubleshooting, installation, servicing, maintenance) to direct customer
• Technician need to support thru email/phone and by going onsite wherever required
• Build up regional expertise in all technical aspects (Internally and Partners and Customers)
• Enhance communication between Partners and EDC
• As a technical Backup for channel partners in the region
• Enforce Problem escalation process & Service Quality Audit exercise to enhance/ensure service quality.
• Service Business development to secure Entrust Datacard products’ customer base and long term revenues stream. Contract renewals , part sales etc
• Enhance parts and supplies sales by providing technical support and quality feedback.
• Act as a support resource for the Technical Support Engineers in South East Asia( ASEAN and South asia)
• Assist with the customer help support desk.
• Involved with the Desktop and CI systems installation and support
• Deploy and support Datacard software solutions for DI and CIS.
• Continually liaise with all internal stakeholders on hardware /software projects.
• Assist resellers on software installation and support as and when required.
• Keep abreast of new Datacard hardware/Software solutions in order to provide support, installation and related services
• Maintain a high degree of customer satisfaction
• May need to report to a customer site every day as the need arises

Qualifications

• List Basic Qualifications (at a minimum an applicant must meet these to be considered a candidate]
• Minimum of 4 years of experience in the banking industry with
• Diploma/Bachelor degree in Electrical/Electronics/Mechanical Engineering
• Minimum 5 years of relevant working experience (mechanical electronics). Prior experience as a Service Engineer/Field Service Technician preferred. Exposure to hardware maintenance of electro-mechanical equipment’s like ATM’s, Card personalization machine
• Computer skills and experience preferred in the automation environment
• Strong analytical and problem-solving skills
• Be willing to develop a high degree of product knowledge.
• Have the ability to work both independently on own initiative and as part of a team.