Tata Communications Hiring | Manager – Program | BE/BTech and MBA |
Position – Manager – Program Management
Tata Communications Ltd
Exp. – 4 to 8 years
Location – Mumbai
Job description
- Responsible for project management of complex implementation and delivery projects through their lifecycle.
- Lead, schedule, and monitor program management activities for all customer deliveries.
- Interact with relevant cross-functional teams and customers for respective dependencies baked into project plans and program management with customers, until commissioning of orders.
- Develop program/project goals that support business objectives as well as executing plans to meet these goals.
- Define timelines and scope of the project.
- Execute projects on a cross-functional and regional basis within the allocated costs, defined scope, and timelines.
- Identify and liaise with the key stakeholders involved in the project.
- Monitor critical milestones of project outcomes and Customer requested timelines.
- Drive compliance with the change control process.
- Conduct periodic updates and reviews to ensure the project stays on track and delays are managed to ensure appropriate jeopardy and risk management.
- Drive mitigation of delivery issues and timelines through effective escalation management with management where necessary.
- Ensures project documents are complete, current, and stored appropriately.
- Plan outages for customers; identify opportunities for improving operational efficiency.
- Manages the level of revenue/risks associated with complex deliveries.
- Interact with back- end teams to understand issues raised around customer dependency clearances.
- Drive clearance of dependencies through discussions with customers and/or stakeholders.
- Review progress and margins of projects on a periodic basis and ensure faster revenue realization through appropriate prioritization of orders.
- Conduct periodic meetings with customers/stakeholders/vendors to discuss issues and related action items.
- Identify areas of improvement and drive specific initiatives to address issues raised by customers around order delivery.
- Identify and implement continuous process improvements to Q2C cycle time.
- Interact with customers in case of customer escalations.
- Conduct meetings with cross-functional teams to discuss recurring project issues.
- Provide support to team leaders around the implementation of project milestones.
- Flag opportunities/need for process improvement for quicker delivery to the team lead.
- May be an individual contributor or may lead a team through the application of deep knowledge of one job area or broad knowledge of several job areas within
- Program Management.The operational role, responsible for setting objectives and delivering results that have a significant impact within the context of a wider operational area.
- Identifies problems and updates or modifies working methods in their own role without the benefit of defined procedures.
- May Provide first level of supervisory management to a work team that includes professional roles.
- May also supervise technical and administrative staff.
- Self- sufficient, capable of identifying key issues and priorities and focusing on these to deliver required results with minimal direction and supervision.
- Work- group/team focus.Education: BE (MBA) Diploma – BE EquivalentExperience: 4- 8 years
