Smartdrive Systems India Hiring | Quality Analyst | BTech/ BE in Mechanical or Electronics or Computer |

Exp. – 3 to 8 Years
Location – Hyderabad

Job Description

  • Business unit/function: Technical Support
  • Shift timings : Individual should be flexible to work in rotational shifts, primarily in the US business hours.
  • Review the call recordings/email transactions and audit them as per SmartDrive quality guidelines.
  • Analyze the feedback from customers and escalations, to identify and come up with process improvements
  • Provide structured and timely recommendations; verbal and/or written feedback to SmartDrive Operations leadership in the U.S and India, analysts
  • Perform mock calls with new hires post-training to determine readiness for moving into support.
  • Develop and conduct targeted group coaching sessions for Support Engineers that address Service Quality deficiencies and/or improvement opportunities.
  • Based on the audits and reviews, assess existing practices and procedures for process improvement opportunities with SmartDrive Tech Support.
  • Uses tools to gather data and analyze trends or patterns affecting quality.
  • Collaborate with management and team members to identify and streamline processes and implement process standards that enhance service delivery and the customer experience.
  • Provide timely feedback based on the audits and track repeat errors, weekly basis
  • Share error trend reports with the business on weekly basis
  • Prepare training plan and track progress of process improvement on flagged top errors.


Graduation, BTech or BE (preferably with Mechanical or Electronics or computers stream)


  • 3 to 6 years’ experience with Quality Audit/Quality Assurance background
  • 1-2 years of experience in the Customer/Tech support background in IT or ITES/Technical/product support
  • Training experience would be a huge plus!

Company Profile – Smartdrive Systems India Pvt Ltd.

SmartDrive Systems, the recipient of Frost & Sullivan’s Customer Value Leadership Award for Video Safety Solutions gives fleets and drivers unprecedented driving performance insight and analysis, helping save fuel, expenses, and lives.

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