Tata Communications Hiring | Manager (Managed Services Operations Engineering) | Diploma/BTech/BE in Production/ Industrial/ Mechanical |
Position – Manager (Managed Services Operations Engineering)
Tata Communications Ltd
Exp. – 4 to 7 years
Location – Pune
Job description
- Responsible for planning for new product/service roll-out or enhancement of existing offerings, operations and maintenance in Managed Hosting, Data Centre, Managed Security Services, Infrastructure Managed Services in consultation with the Products, Sales and Engineering teams with the objective of delivering effective solutions to meet customer requirements; minimizing the cost of service operations by driving efficiency, scalability, quality and consistency, smooth implementation and minimum downtime of infrastructure.
- Discuss customer requirements, feasibility, and operational aspect of the proposed solution and service schedules with the Sales Engineering team and analyze internal technical capability to deliver solutions.
- The team conducts financial planning, designs solutions as per customer requirements, drives product engineering, delivery, and customer lifecycle management.
- Develops solution frameworks, methodology, and solutions to drive standardization of repeat solutions to ensure a reduction in operational cost.
- It also prepares a plan for integration with existing platforms and processes, identifies technology partners and outsourced partners for implementation and roll-out of product/service, defines service realization and SOPs for Service Delivery, and resolves escalated issues.
- Drive technical deployment planning and implementation including installation of the operating system, provisioning, network configuration, etc.
- and monitor implementation success.
- Contribute as an individual contributor for the deployment of customer projects.
- Monitors and manages service operations and service delivery as per agreed SLA and drives certification and compliance to regulatory requirements.
- Provides inputs on capacity planning and resources to the supervisor for AOP.
- Liaise with the engineering team to provide solutions. Engages with customers, project managers, and Sales teams to understand customer requirements.May lead important projects that require providing experienced project team members with instruction, guidance, and advice in all aspects of the project to ensure delivery of quality outcomes.
- Able to independently resolve complex projects, issues, challenges encountered.
- The operational role, responsible for delivering results that have a direct impact on the achievement of results within the job area and may also impact a wider operational area
- Capable of instructing professional or technical staff and reviewing the quality of the work undertaken by these roles.
- May lead/manage small teams for small projects.
- Capable of identifying key issues and priorities and focusing on these to deliver required results with minimal direction and supervision.
- Demonstrate a level of flexibility in resolving problems/issues that at least to in-depth command of all techniques, processes, tools, and standards, within the relevant field of specialization.
- Able to identify problems and significantly improve, change, or adapt existing methods and techniques.
