ABB is Hiring | Service Engineer | Bachelor’s degree in Mechanical/ Mechatronics |

Position – Service Engineer
ABB
Location – Pune, Maharashtra

Job description

• This is a Service Engineer role, reporting to the Local Product Group Manager in Business Area – Motion located in Pune. You will be responsible for supporting the customers for the service, Installation and service camp, etc.

Your responsibilities

• Managing service and marketing operations thereby achieving increased sales spare /maximizing profit in assigned division.
• Repairing and servicing all the machinery and equipment present in a company’s manufacturing unit.
• Executing of jobs with a team of technicians, gear, staff’s, and parts machine planning and monitoring in-house.
• Identifying prospective clients, generating business from new accounts through retrofit, and developing them to achieve consistent profitability.
• Building and maintaining healthy business relations with major clientele, ensuring maximum customer satisfaction by achieving delivery & quality norms.
• Maintaining cordial relations with channel partners to sustain the profitability of the business.
• Building and maintaining healthy business relations with major accounts, enhancing customer satisfaction matrices by achieving delivery & service quality norms.
• Monitoring post-service activities like follow up with the customers, service reminders, warranty & post-warranty issues, and handling customer grievances for superior customer service.
• Providing technical service support to clients and resolving their issues/ concerns.
• Preparing MIS / weekly report preparation, job planning, customer visits for attending complaints.
• Living ABB’s core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business.

Your background

• Bachelor’s degree in BE /B. Tech in mechanical or mechatronics.
• Minimum 5-8 years of experience in sales of gearboxes, gear motors, bearings, hydraulics, pneumatics, plc, etc.
• Experience in products mainly used in heavy industries like food & beverage, cement, power, steel, and mines, etc.
• Sound knowledge about electromechanical products like plc, drives, and motors.
• Sound Knowledge about hydraulics, pneumatics is essential.
• Knowledge of MS-word, excel, lotus notes, adobe photoshop, internet (Netscape, explorer, HTML), auto-cad.
• Proven ability to develop and manage customer relationships.
• A collaborative, solutions-oriented approach and strong communication skills.