TE Connectivity is Hiring | Trainer – Solution Centre |

Position – Trainer – Solution Centre
Company – TE Connectivity
Location – Bengaluru, Karnataka

Job description

Job Overview:
TE’s Global Operations Support Team is seeking an experienced Trainer to deliver blended learning solutions (facilitator-led training & self-paced eLearning) for technical product, process and soft skill training to enable delivery of an Effortless & Consultative Customer Experience. In this role, you will also support coaching, calibration and remediation training for New Hires and Tenured Consultants. As part of the Global Operations Support team, you will work closely with colleagues across the network to execute the training strategy for Product Specialist, Inside Sales, Customer Care and Leader Groups. If you have a passion for learning and world-class customer service, we encourage you to apply.

What your background should look like:

Required:

• 3-5+ years of experience in facilitating consultative selling, product technical & soft skill training using a blended learning environment (e.g. classroom, eLearning & on-the-job training/coaching)
• Bachelor’s/Master’s Degree in Engineering – (Mechanical/Electrical or related)
• 2+ years of related business experience with technical proficiency in Salesforce & XANT (Playbooks), preferred experience with SAP
• Solid understanding of Consultative Selling, Service Excellence and the delivery of Effortless Customer Experiences
• Experience developing and delivering competency-based training solutions from needs assessment to training execution, certification, and continuous learning for advanced skill building
• Ability to analyse training results, create trend reporting, track learning curve and recommend training solutions to close gaps
• Maintain a knowledge repository through Standard Operating Procedures
• Proficiency in English language to include highly effective oral and written English communication skills
• Highly motivated self-starter with the ability to work independently & collaborate with diverse colleagues across a global network
• Highly effective project, planning/organization skills as well as strong relationship building skills
• Demonstrated drive for results with ability to meet deadlines without sacrificing quality
• Scheduling flexibility to accommodate training facilitation and meetings based on the needs of the business

Preferred:

• Previous Sales experience with a focus on Consultative Selling
• Interest in continuous self-learning, targeting new technology and training techniques to drive Consultative Selling behaviours, Customer Service Excellence & meet the needs of today’s global workforce
• Demonstrated intermediate to advanced competency with MS Office (Word, Excel, PowerPoint) and eLearning development tools such as Storyline, Captivate or Camtasia
• Mentoring new hires as a Subject Matter Expert & Buddy
• Experience with One Note, SharePoint & Publisher (a Plus)

Competencies

Values: Integrity, Accountability,Teamwork, Innovation

Apply on Company Site

About TE Connectivity
TE Connectivity is a $12 billion global industrial technology leader creating a safer, sustainable, productive and connected future. Our broad range of connectivity and sensor solutions, proven in the harshest environments, enable advancements in transportation, industrial applications, medical technology, energy, data communications and the home. With approximately 80,000 employees, including more than 7,500 engineers, working alongside customers in approximately 140 countries, TE ensures that EVERY CONNECTION COUNTS. Learn more at www.te.com and on LinkedIn, Facebook, WeChat and Twitter.

What TE Connectivity offers:
We offer competitive total rewards compensation. Our commitment to our associates includes offering benefit programs that are comprehensive, competitive and will meet the needs of our associates.

• Generous 401(k) Plan
• Tuition Reimbursement
• Benefits start on day one
• Charity Donation Matching Program
• Competitive Paid Time Off
• Employee Resource Groups
• Employee Stock Purchase Program
• Healthcare for Associates and Families
• Health and Wellness Incentives
• Life Insurance and Disability Protection

Throughout our Global reach and various Business Units, we take a balanced approach to the benefits we provide. Many benefits are company-paid, while others are available through associate contribution. Specific benefit offerings can vary by location.