Sutherland Global Hiring | Associate Account Management | High school diploma |
Position – Associate Account Management
Sutherland Global Services Inc.
Exp. – 0 to 3 years
Location – Mumbai
Job description
- Know the Business : Remain updated in client and industry led processes, technology applications, utilities, and products.
- Be the Expert: Utilize various client-based tools and applications for customer management and servicing. Conduct data entry documentation, and case management.
- Strengthen Relationships: Work and partner with others: Within a team-based environment.
- Consistently Deliver: Achieve and maintain required metrics and goals.
Qualifications
- Excellent knowledge of Portuguese (B2 spoken ? B1 English spoken)
- Spanish consultants: English B1 spoken
- Some experience in a service or support center and related understanding of technical troubleshooting
- Strong communication skills
- Able to work positively in a fast-paced, changing environment.
- Ability to multitask and have excellent organizational skills.
- Creative, savvy articulate individuals, able to use great communication decision-making skills and a positive outlook to help customers, manage problems, and find ways to go above and beyond.
- Willingness or skills for a customer-oriented job
- Ability to work on flexible shifts agreed in advance with the team
- Precision, loyalty, organization
- Articulate, bright and curious
- Passionate about service
- Sales experience preferred
- High school diploma
About Company
Sutherland is a process transformation company focused on helping companies rethink the way business gets done. Whether transforming your financial processes, applying analytics to customer care, or leveraging experience design to build a customer journey map, we are experts in the reengineering process.
