Mahindra & Mahindra is Hiring | Multiple Openings |
Position – Assistant Manager – Customer Care
Company – Mahindra & Mahindra Limited
Location – IN
Job description
Responsibilities & Key Deliverables
- Overall Responsibility of Customer Care processes related activities- Dealer Management, On-field Service Delivery, Spares/Lubes/Warranty Management.Implementation of all processes and systems related to the service function at channel partners level.Ensuring standardized Service Infrastructure, facilities, quality manpower at channel partners level.To guide and conduct on the job training of the Service Mechanics for technical problem solving and debottlenecking at the dealerships.To attend and resolve the critical customer complaints and measure of customer satisfaction level.To work towards and increase dealer profitability by service schemes like service packages, service coverage improvements, free services, post warranty jobs, annual maintenance contracts.Ensure meeting spare targets of all channel partners and company promoted oil targets.Ensure coordination for timely spare parts orders execution for channel partners.Ensure dealer CSI score targets are met by driving improvement action plans.To provide feedback on competition new service schemes launched to the head of service and the Zonal/ Regional Customer Care Manager.To provide timely and qualitative Product feedback about critical and new defects to HO Product Monitoring Cell.Ensure warranty claims process adherence at the channel partners level.To ensure installation and establishing the entire service infrastructure, systems and processes at new dealerships.Conducting service audits periodically as per the company norms.Ensure Product training of the dealer, workshop manager and service mechanics
Preferred Industries – Agriculture Implemen, Automobile
Education Qualification
Bachelors of Technology; Bachelor of Engineering; Diploma in Engineering; Bachelors of Technology in Mechanical; Bachelors of Technology in Automobile; Bachelors of Technology in Agriculture; Bachelor of Engineering in Mechanical; Bachelor of Engineering in Automobile; Bachelor of Engineering in Agriculture; Diploma in Engineering in Mechanical; Diploma in Engineering in Automobile; Diploma in Engineering in Agriculture
General Experience
- 1-4 Years of relevant experience as CCM
Critical Experience
- Minimum 1 year of on roll field service experience handling 7-10 dealers / workshops branches. Working Farm Knowledge of Tractors, Farming and Implements. Handling business volume of Spares and Oil of minimum 2 crore revenues
Position – Engineer – PDC
Company – Mahindra & Mahindra Limited
Location – IN
Job description
Responsibilities & Key Deliverables
- Engine mounting sign off sheet preparation
- Test Cycle preparation, limit file, data file preparation
- Sample test run & test cycle Signoff
- Monitoring the test run to achieve maximum untilisation in shift
- Concern logging for engine component failures during the trial
- Interaction with development team /supplier for excuting trials and failure investigation.
- Maintaining test history sheet
- Test Report Preparation
- Planning, Scheduling, adherence to test bed Preventive Maintenance & Test plan.
- Up keeping of functional testing & testing equipments.
- Functional trial DVP monitoring, tracking for completion before gateway.
- Periodic DVPR updation
- Consolidating all relevant reports like Part & Build Protocol report, Post test supplier analysis report,teardown report etc, comparing in house functional test report with component supplier DVP report & test concerns
- Managing team of operators for trial execution.
Functional Requirements
- knowledge of diesel / Gasoline/CNG Engines & testing : Performance tests, functional tests, durability tests.
- knowledge of the testing requirements, process and Engine specifications, Utilities, Instrumentation, test standards, TAP standards, Wiring harness.
3.Good understanding of IC engines ,working principle, engine components & its functioning. - Documentation-Engine test report preparation.: Proficiency in Microsoft Word, Excel, Office, Project.
- Engineering knowledge on measurement systems, engineering drawings
- Knowledge about automation system like PUMA,EDACS,ORBIT-E
7.Expericence of working in a cross functional team for projects.
Experience – 2 -5 Years
Industry Preferred
- Automobile : Engine Testing
Qualifications
- BE/B.TECH:Mechanical,Automobile
General Requirements
- Good written & Oral Communication
- Assertive
- Good presentation skill
- Good time management
- Good planning & people management skills
- Good analytical skill
- Ability to lead a team of DETs.
Position – Asst Manager – PQA
Company – Mahindra & Mahindra Limited
Location – IN
Job description
Responsibilities & Key Deliverables
• Check outgoing vehicle quality w.r.t. customer point of view, quality concerns & configuration.
• Follow organizational guidelines while conducting audits ( G NOVA C , CAPA & DCP audit). Escalate chronic concerns in management forums.
• Identify defect(s) & update plant quality reviews for corrective and preventive actions.
• Monitor PDI trend & co ordinate for PDI failed parts analysis & CAPA from concerned stake holders
• To reduce warranty related cost through early identification of concerns in process /product audits & concern resolution
• Ensure compliance with quality systems.
• Prepare and publish Monthly/Daily MIS reports
• Reduce the product and process concerns to improve on time delivery through process audits
• To co-ordinate & monitor APEX QCRT
Preferred Industries – Automobile
Education Qualification
- Bachelor of Engineering; Bachelor of Engineering in Mechanical; Bachelor of Engineering in Automobile
General Experience
- 3 to 5 years (minimum) In Automobile industry
Position – Sr. Engineer – Body Systems CoE
Company – Mahindra & Mahindra Limited
Location – IN
Job description
Responsibilities & Key Deliverables
- Experience in Sheet metal design of Underbody / Cargo / Body fittings
- Demonstrates in depth knowledge of all the system specific CAD modules using CATIAV5 ( Surface modeling (GSD), Solid modeling ,
- Assembly design,Functional Tolerancing & Annotations,Drafting ) to create effective detailed concepts and separate modules to create add on details like – annotation (
- FTA ), 2D Drawings, Kinematics ( Closure specific ), Joint data ( ABF/Macro Joint Creation ) etc.
- Creates parametric models for complex parts/ sub-assemblies by incorporating the right dimensions
- Decides parameters for gathering relevant information at a subsystem level. Interprets benchmark information to
- generate proposals for part/assembly
- Generates multiple alternatives of Master sections based on Vehicle Architecture, benchmarking, strength requirements
- and other system constraints
- Defines parameters & creates decision matrix for part/assembly. Analyzes and evaluates proposals based on the
- decision matrix. Recommends proposals for the sub system that meets functional requirements.
- Finalises the sub system design meeting all requirements like Styling data, manufacturing requirements, SAM and
- performance, durability and Homologation requirement
- Demonstrates understanding of various kinds of sheet metals used in body-in-white structure along with their Mechanical
- properties like Yield strength, Tensile strength, % elongation etc. Designs sheet metal component/ system level solutions
- which meets vehicle structural requirements and overall performance targets set for the vehicle program. Ensures
- manufacturing feasibility in consultation with manufacturing team. Has the knowledge to design the component/system taking
- care of corrosion resistance, raw material availability, joining techniques etc. Has the knowledge of the various cost drivers
- in sheet metal design and can advantageously used that for achieving lower cost
- Able to direct small teams in respective domains of vehicle development, and come with solution options for domain problems
Software Skill Requirement;
- Knowledge of CATIA V5 ( GSD,Part Design,Assembly Design,Functional Tolerancing & Annotations,Drafting these tools are must be konwn )
- MS Office
- Experience
- Minimum 2-5 Years in Sheet metal design in automotive industry
- Industry Preferred
Qualifications
- Graduate/Post Graduate in Mechanical/Automobile Engineering
General Requirements
- Leverages individual strengths ,breaks silos to deliver solutions for all stakeholders by expanding the creative problem solving abilities of self and Team.
- Focuses on sustaining strong relationships and encourages self/ team work well with all interfaces / other departments
- Behaves in an authentic manner and is able to develop trust and energy in his/her team members
- Ensures self and team members deliver superior performance by helping them to leverage the organisation systems and processes for learning and development, recognition, and communication.
Position – Asst. Dep. Manager – SQE, TRIMS
Company – Mahindra & Mahindra Limited
Location – IN
Job description
Responsibilities & Key Deliverables
Commodity: TRIMS
- Participation and Co ordination of concern resolution with Field, User plant and in-house for proprietary critical parts.
- Basic knowledge of commodity handled.
- Troubleshooting of proprietary parts and independently drive action at supplier end.
- Ensure that the lessons learned from product families are shared with the platform team (COE, CDMM etc.) for new product development as input for prevention of repeated known issues.
- Provide support and involvement in new product development improvements through early involvement into product development Process and completion of joint PPAP with CDMM.
- Drive collaboration with suppliers to improve manufacturing processes and deploy processes and tools..
- Monitor supplier performance measurement, supplier audits and Supplier Corrective Action Request (SCAR), etc.
- Develop and ensure implementation of process norms for management of suppliers by.
- Verification of products and services from the suppliers.
- Evaluation of performance of suppliers and monitor the improvement plans.
- Enhance technical capabilities of vendor through systems and knowledge upgradations.
- Review, Analyze and implement results of quality audits at supplier end
Preferred Industries – Automotive Industry
Education Qualification
- Bachelor of Engineering; Bachelors of Technology; Bachelor of Engineering in Mechanical; Bachelors of Technology in Mechanical
General Experience
- BE/B tech (Mech) 4 to 7 years
Critical Experience
- Knowledge of commodities, process development, process audits, quality/problem solving tools, APQP/PPAP+U46
- Ability to take strong positions and not bow to pressure, high level of analytical ability
Position – Deputy Manager – Mechanical Design
Company – Mahindra & Mahindra Limited
Location – IN
Job description
Responsibilities & Key Deliverables
Responsible: Benchmarking, preparation of mechanical system and subsystems design concept prepartion and it’s trade-off, mechanical design of e-components enclosure, internal packaging, integration, detailed design (2D and 3D CAD) preparation by adhering to DQA (DCS, GD&T, DFMEA, DFMA, DFSS, DFS&R, DVP&R etc.), internal & external standards and customer requirements.
He/she will be working for the following four major areas,
- Vertical projects: Mechanical structure design
- 3Wheeler platform projects: Chassis, suspension, brakes, steering, cargo box, etc.
- Special Projects : Mechanical Structural design based on the project scope
Key Deliverables:
- Detailed benchmarking of different mechanical systems and subsystems of the eKit of the Battery Electric Vehicle (BEV)
- Manage mechanical systems, subsystems and components level design requirements through cross-functional collaboration with internal and external stakeholders
- Preparation of concepts and detail parametric design (parts and assemblies) in CATIA V5 for BEV’s mechanical systems such as mechanical structure, chassis, suspension, brakes, steering, (sheet metal, aluminium, casting, composite) in a complex packaging environment from predevelopment to series development phase
- Evaluate, balance and trade-off the design concepts for the attributes such as DFA, DFS, cost, quality and time line
- Interface and DMU analysis, generate a report and seamless coordination with internal and external stakeholders to resolve packaging and integration challenges
- Preparation, review, control and monitor Design Quality Assurance (DQA) documents and its major elements such as Benchmarking, Design Concept Sheet (DCS), GD&T, DFMEA, DFMA, DFSS, DFS&R, DVP&R etc.
Experience – 6+ years
Industry Preferred – Automotive
Qualifications
- BE/B.Tech/ME/MTech in Mechanical Engineering
General Requirements
- Experience transitioning products from paper to production
- Strong understanding of engineering fundamentals and ability to apply them towards design and manufacturing process development
- Proficient in parametric CAD modelling, CATIA V5 experience is mandatory
- Proficient in PDM software specifically, Teamcenter
- Very good knowledge on Engineering Materials specifically, metals (aluminium, mild to ultra-high- strength steel). Knowledge of composite materials is plus
- Very good knowledge on metal stamping, casting, plastic injection moulding and joining technology
- Good knowledge of Design Quality Assurance (DQA) and its major elements such as Benchmarking, Design Concept Sheet (DCS), GD&T, DFMEA, DFMA, DFSS, DFS&R, DVP&R etc.
- Good knowledge of various surace coating methods
- Very good knowledge in problem/troubleshooting techniques (8D, FTA) experience and design process auditing capability
- Basic knowledge of Finite Element Analysis
- Good knowledge of Battery Electric Vehicle
- Very well versed with Industrial Standards both voluntary (SAE, ISO, IEC etc.) and mandatory standards (AIS, FMVSS, UN, VDA, GB etc.)
- Good knowledge of IATF16949/Quality Management Systems (ISO 9001:2015) and internal auditor as of plus
- Basic knowledge of E&E systems and its architecture, electronic components and its function, and electrical cable routing in CAD
