Mahindra & Mahindra is Hiring | Multiple Opening |

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Position – Deputy Manager – Customer Care
Company – Mahindra & Mahindra Limited
Location – IN

Job description

Responsibilities & Key Deliverables

Overall Responsibility of Customer Care processes related activities-

  • Dealer Management, On-field Service Delivery, Spares/Lubes/Warranty Management.
  • Implementation of all processes and systems related to the service function at channel partners level.
  • Ensuring standardized Service Infrastructure, facilities, quality manpower at channel partners level.
  • To guide and conduct on the job training of the Service Mechanics for technical problem solving and debottlenecking at the dealerships.
  • To attend and resolve the critical customer complaints and measure of customer satisfaction level.
  • To work towards and increase dealer profitability by service schemes like service packages, service coverage improvements, free services, post warranty jobs, annual maintenance contracts.
  • Ensure meeting spare targets of all channel partners and company promoted oil targets.
  • Ensure coordination for timely spare parts orders execution for channel partners.
  • Ensure dealer CSI score targets are met by driving improvement action plans.
  • To provide feedback on competition new service schemes launched to the head of service and the Zonal/ Regional Customer Care Manager.
  • To provide timely and qualitative Product feedback about critical and new defects to HO Product Monitoring Cell.
  • Ensure warranty claims process adherence at the channel partners level.
  • To ensure installation and establishing the entire service infrastructure, systems and processes at new dealerships.
  • Conducting service audits periodically as per the company norms.
  • Ensure Product training of the dealer, workshop manager and service mechanics
Preferred Industries

Agriculture ImplemenAutomobile

Education Qualification

Bachelors of Technology; Bachelor of Engineering; Diploma in Engineering; Bachelors of Technology in Mechanical; Bachelors of Technology in Automobile; Bachelors of Technology in Agriculture; Bachelor of Engineering in Mechanical; Bachelor of Engineering in Automobile; Bachelor of Engineering in Agriculture; Diploma in Engineering in Mechanical; Diploma in Engineering in Automobile; Diploma in Engineering in Agriculture

General Experience
  • 1-4 Years of relevant experience as CCM
Critical Experience
  • Minimum 1 year of on roll field service experience handling 7-10 dealers / workshops branches.
  • Working Farm Knowledge of Tractors, Farming and Implements.
  • Handling business volume of Spares and Oil of minimum 2 crore revenues

Position – Senior Design Engineer – Exterior Trims – Trims Engineering
Company – Mahindra & Mahindra Limited
Location – IN

Job description

Responsibilities & Key Deliverables
  • CAD concept generation for exterior trim parts
  • Complete cad detailing for exterior trim parts
  • Interface discussions and closures
  • Team center data release
  • Assembly and layout preparation as per vehicle requirements
  • Supplier discussion for manufacturing feasibility
  • Homologation checks for exterior trim
  • Studio feedback for engineering requirements
General Competencies
  • Knowledge of exterior trim engineering.
  • Knowledge of plastic manufacturing/tooling requirements.
  • Good at Communication, negotiation, interpersonal relationships, Motivation
  • Good team player
  • Experience in concern resolution methods, 
  • TCF line experience will be an added advantage
Functional Competencies / Skills critical for the job
  • Knowledge of CATIA and Team Center
  • In-depth Knowledge of exterior trim 
  • Basic knowledge of plastic design & modeling.
  • Good knowledge of exterior trim Material 
  • Knowledge of exterior trim Trends.
  • Good knowledge of Automotive Systems.
  • In-depth Knowledge of safety/ homologation for exterior trim
  • Experience of master section generation 
  • Decent knowledge of DVP
  • Knowledge of DFMEA
  • Knowledge of DFA/DEM
  • Basic knowledge of Perceived quality
  • Good knowledge of GD&T
  • Knowledge of color, material, and finish
Experience

BE / BTech with 3 to 5 yrs

Industry Preferred

Automotive

Qualifications

B.E./ B.Tech/ M.E/ M.Tech (mechanical, Automoblie)

Position – Senior Engineer – IP & Console – Trims Engineering
Company – Mahindra & Mahindra Limited
Location – IN

Job description

Responsibilities & Key Deliverables
  • Understand Project requirements as per program milestones. (Any OEM Product development gateway systems)
  • Support Project delivery related to engineering and design from kick-off to implementation, including QFD, benchmarking, feature analysis, engineering, drawing, and model preparation release, CAE and physical validation support, development Implementation support, DFMEA, DVP
  • CAD support for engineering proposals preparation in consultation with internal-external (supplier) experts
  • Release of drawings and model with system engineer
  • Preparation of Bill of Material
  • Support to CDMM and other implementation teams for part development and quality initiatives

General Competencies

  • Good in CAD Modeling
  • Knowledge of Design Optimization
  • Hands-on experience in BOM creation

Functional Competencies / Skills critical for the job

  • Experience in Trim Design at Automobile OEM or Tier 1 is preferred with around 4 to 7 Yrs.
  • Exposure to global requirements for trim engineering & design (IP, Console, CCB, air vent, etc.) 
  • Expertise in plastic component design and knowledge and understanding of tooling.
  • Expert in Catia V5 and engineering data management systems. 
Experience

Diploma / Post Diploma in Tool Design with 6 to 7 yrs
Graduate in Mechanical / Tool Engineering with 3 to 4 yrs

Industry Preferred
  • Automotive

Qualifications

  • Diploma / Post Diploma / BE / BTech in Mechanical Engineering / Tool Engineering

Position – Manager-Transmission Design
Company – Mahindra & Mahindra Limited
Location – IN

Job description

Responsibilities & Key Deliverables

upgradationof existing transmissions. design and development of new transmissions. ensuring adherence to project schedules in release of drawings

Preferred Industries

AutomobileAutomotive IndustryTractor

Education Qualification

Bachelor of Engineering; Bachelors of Technology; Bachelor of Engineering in Mechanical; Bachelors of Technology in Mechanical

General Experience

4-6 years

System Generated Core Skills
  • Communication Skills
  • Microsoft Office
  • Presentation Skills
  • Project Scheduling
  • Component Design

Position – Assistant Manager CPE
Company – Mahindra & Mahindra Limited
Location – IN

Job description

Responsibilities & Key Deliverables

  1. To participate in design, development and implementation activities for all Mechanical features in the particular electric vehicle platform .
  2. Validating the systems by making proper test cases in both system and vehicle level so as to give issue free product to customer.
  3. Build & Validation Concerns and Field failures – analysis: Analysing on field, Build and Validation reported concerns and giving solution to eliminate it as an ICA.
  4. Must demonstrate a high degree of problem solving ability. Usage of Quality tools, Analysis tools like 8D, Why-Why, Fish Bone, FTA etc., DFMEA,Design Reviews.
  5. Having good knowledge / background on electrical vehicle with over all terminology understanding including Chassis, Interior, Exterior, Driver train, HV Battery & Enclosure, Power electronics & Enclosure Etc..
  6. Having basic knowledge of manufacturing processes like Plastic & Composite Moulding, Casting & Forging, Other fabrication related processes etc.
  7. Initiate, Interact with CFT & Lead design engineers for Vehicle & System integration to realise the required features.
  8. Participation in IMCR / VAVE activities.
  9. Should have knowledge on working of BOM details of components.
  10. Fluent in use of personal computer programs such as Access, Excel, Word, Power Point, etc.
  11. BOM Verification and Sign-off with CFT for all stages of vehicle and aggregates (KITs) etc., Also BCRN and SAP BOM change monitoring.
  12. EN Co-ordination – Conducting Pre-EN & Post-EN meetings, Sign-off and follow ups implementation with declaring cut-off.
  13. Raising DCR, PRs (Purchase requisition), MIN, Stock Transfer Requestes, RGP etc.

Experience

  • 4 to 6 years

Industry Preferred

  • Any other OEM, Tier 1 suppliers, electric vehicle OE or supplier end is preferable

Qualifications

  • BE/B Tech Mechanical Engineering.


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