Mahindra & Mahindra is Hiring | Multiple Opening |
Position – Deputy Manager – Customer Care
Company – Mahindra & Mahindra Limited
Location – IN
Job description
Responsibilities & Key Deliverables
Overall Responsibility of Customer Care processes related activities-
- Dealer Management, On-field Service Delivery, Spares/Lubes/Warranty Management.
- Implementation of all processes and systems related to the service function at channel partners level.
- Ensuring standardized Service Infrastructure, facilities, quality manpower at channel partners level.
- To guide and conduct on the job training of the Service Mechanics for technical problem solving and debottlenecking at the dealerships.
- To attend and resolve the critical customer complaints and measure of customer satisfaction level.
- To work towards and increase dealer profitability by service schemes like service packages, service coverage improvements, free services, post warranty jobs, annual maintenance contracts.
- Ensure meeting spare targets of all channel partners and company promoted oil targets.
- Ensure coordination for timely spare parts orders execution for channel partners.
- Ensure dealer CSI score targets are met by driving improvement action plans.
- To provide feedback on competition new service schemes launched to the head of service and the Zonal/ Regional Customer Care Manager.
- To provide timely and qualitative Product feedback about critical and new defects to HO Product Monitoring Cell.
- Ensure warranty claims process adherence at the channel partners level.
- To ensure installation and establishing the entire service infrastructure, systems and processes at new dealerships.
- Conducting service audits periodically as per the company norms.
- Ensure Product training of the dealer, workshop manager and service mechanics
Preferred Industries
Agriculture ImplemenAutomobile
Education Qualification
Bachelors of Technology; Bachelor of Engineering; Diploma in Engineering; Bachelors of Technology in Mechanical; Bachelors of Technology in Automobile; Bachelors of Technology in Agriculture; Bachelor of Engineering in Mechanical; Bachelor of Engineering in Automobile; Bachelor of Engineering in Agriculture; Diploma in Engineering in Mechanical; Diploma in Engineering in Automobile; Diploma in Engineering in Agriculture
General Experience
- 1-4 Years of relevant experience as CCM
Critical Experience
- Minimum 1 year of on roll field service experience handling 7-10 dealers / workshops branches.
- Working Farm Knowledge of Tractors, Farming and Implements.
- Handling business volume of Spares and Oil of minimum 2 crore revenues
Position – Senior Design Engineer – Exterior Trims – Trims Engineering
Company – Mahindra & Mahindra Limited
Location – IN
Job description
Responsibilities & Key Deliverables
- CAD concept generation for exterior trim parts
- Complete cad detailing for exterior trim parts
- Interface discussions and closures
- Team center data release
- Assembly and layout preparation as per vehicle requirements
- Supplier discussion for manufacturing feasibility
- Homologation checks for exterior trim
- Studio feedback for engineering requirements
General Competencies
- Knowledge of exterior trim engineering.
- Knowledge of plastic manufacturing/tooling requirements.
- Good at Communication, negotiation, interpersonal relationships, Motivation
- Good team player
- Experience in concern resolution methods,
- TCF line experience will be an added advantage
Functional Competencies / Skills critical for the job
- Knowledge of CATIA and Team Center
- In-depth Knowledge of exterior trim
- Basic knowledge of plastic design & modeling.
- Good knowledge of exterior trim Material
- Knowledge of exterior trim Trends.
- Good knowledge of Automotive Systems.
- In-depth Knowledge of safety/ homologation for exterior trim
- Experience of master section generation
- Decent knowledge of DVP
- Knowledge of DFMEA
- Knowledge of DFA/DEM
- Basic knowledge of Perceived quality
- Good knowledge of GD&T
- Knowledge of color, material, and finish
Experience
BE / BTech with 3 to 5 yrs
Industry Preferred
Automotive
Qualifications
B.E./ B.Tech/ M.E/ M.Tech (mechanical, Automoblie)
Position – Senior Engineer – IP & Console – Trims Engineering
Company – Mahindra & Mahindra Limited
Location – IN
Job description
Responsibilities & Key Deliverables
- Understand Project requirements as per program milestones. (Any OEM Product development gateway systems)
- Support Project delivery related to engineering and design from kick-off to implementation, including QFD, benchmarking, feature analysis, engineering, drawing, and model preparation release, CAE and physical validation support, development Implementation support, DFMEA, DVP
- CAD support for engineering proposals preparation in consultation with internal-external (supplier) experts
- Release of drawings and model with system engineer
- Preparation of Bill of Material
- Support to CDMM and other implementation teams for part development and quality initiatives
General Competencies
- Good in CAD Modeling
- Knowledge of Design Optimization
- Hands-on experience in BOM creation
Functional Competencies / Skills critical for the job
- Experience in Trim Design at Automobile OEM or Tier 1 is preferred with around 4 to 7 Yrs.
- Exposure to global requirements for trim engineering & design (IP, Console, CCB, air vent, etc.)
- Expertise in plastic component design and knowledge and understanding of tooling.
- Expert in Catia V5 and engineering data management systems.
Experience
Diploma / Post Diploma in Tool Design with 6 to 7 yrs
Graduate in Mechanical / Tool Engineering with 3 to 4 yrs
Industry Preferred
- Automotive
Qualifications
- Diploma / Post Diploma / BE / BTech in Mechanical Engineering / Tool Engineering
Position – Manager-Transmission Design
Company – Mahindra & Mahindra Limited
Location – IN
Job description
Responsibilities & Key Deliverables
upgradationof existing transmissions. design and development of new transmissions. ensuring adherence to project schedules in release of drawings
Preferred Industries
AutomobileAutomotive IndustryTractor
Education Qualification
Bachelor of Engineering; Bachelors of Technology; Bachelor of Engineering in Mechanical; Bachelors of Technology in Mechanical
General Experience
4-6 years
System Generated Core Skills
- Communication Skills
- Microsoft Office
- Presentation Skills
- Project Scheduling
- Component Design
Position – Assistant Manager CPE
Company – Mahindra & Mahindra Limited
Location – IN
Job description
Responsibilities & Key Deliverables
- To participate in design, development and implementation activities for all Mechanical features in the particular electric vehicle platform .
- Validating the systems by making proper test cases in both system and vehicle level so as to give issue free product to customer.
- Build & Validation Concerns and Field failures – analysis: Analysing on field, Build and Validation reported concerns and giving solution to eliminate it as an ICA.
- Must demonstrate a high degree of problem solving ability. Usage of Quality tools, Analysis tools like 8D, Why-Why, Fish Bone, FTA etc., DFMEA,Design Reviews.
- Having good knowledge / background on electrical vehicle with over all terminology understanding including Chassis, Interior, Exterior, Driver train, HV Battery & Enclosure, Power electronics & Enclosure Etc..
- Having basic knowledge of manufacturing processes like Plastic & Composite Moulding, Casting & Forging, Other fabrication related processes etc.
- Initiate, Interact with CFT & Lead design engineers for Vehicle & System integration to realise the required features.
- Participation in IMCR / VAVE activities.
- Should have knowledge on working of BOM details of components.
- Fluent in use of personal computer programs such as Access, Excel, Word, Power Point, etc.
- BOM Verification and Sign-off with CFT for all stages of vehicle and aggregates (KITs) etc., Also BCRN and SAP BOM change monitoring.
- EN Co-ordination – Conducting Pre-EN & Post-EN meetings, Sign-off and follow ups implementation with declaring cut-off.
- Raising DCR, PRs (Purchase requisition), MIN, Stock Transfer Requestes, RGP etc.
Experience
- 4 to 6 years
Industry Preferred
- Any other OEM, Tier 1 suppliers, electric vehicle OE or supplier end is preferable
Qualifications
- BE/B Tech Mechanical Engineering.
