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Position – Executive CQA, Zaheerabad
Company – Mahindra & Mahindra Ltd.
Location – India
Responsibilities & Key Deliverables
- Monitoring of Field failures related to Transmission aggregate.
- Responsible for reducing Repairs Per Hundred (RPH) and warranty cost.
- Analysis of field complaints and providing solutions as fast as possible.
- Field visits for onsite analysis and understanding applications / Usage.
- Providing field fix solutions.
- Deployment of current learnings on new product to ensure first time right new products.
- Ensuring sustenance of actions taken and Improving response time.
- Systematic approach of problem solving using some of the advanced problem solving tools.
- Co-ordination with other functions such as Customer care, CDMM, PDRDS and Manufacturing for faster implementation of solution
- Bachelor of Engineering; Bachelor of Engineering in Mechanical; Bachelor of Engineering in Automobile
- 3-5 Years, exp in Field Quality preferred
Mahindra Leadership Competencies
- Strategic Business Orientation_Business Perspective
- Strategic Business Orientation_Anticipating and Leveraging Business Opportunities
- Strategic Business Orientation_Strategic Foresight
- Strategic Business Orientation_Global mind-set
- Leadership through Sustainability_Strategize around,Sustainability Drivers
- Leadership through Sustainability_Frugal mind set
- Leadership through Sustainability_Stakeholder focus
- Leadership through Sustainability_Triple Bottom Line Sensitivity
- Customer Focus_Customer Sensitivity
- Customer Focus_Customer Delight
- Customer Focus_Service Orientation
- Innovation Led Transformation _Idea Orientation
- Innovation Led Transformation _Change catalyst
- Innovation Led Transformation _Risk Taking with Responsibility
- Result Orientation with Execution Excellence_Effective Project Management
- Result Orientation with Execution Excellence_Passion for Quality
- Result Orientation with Execution Excellence_Accountability for results
- Result Orientation with Execution Excellence_Agility with discipline
- Leveraging Human Capital_Exponential synergy
- Leveraging Human Capital_Team development
- Leveraging Human Capital_Entrepreneurial engagement
- Leveraging Human Capital_Appreciating diversity
- Weaving Passion and Energy at Work_Being Passionate about work
- Weaving Passion and Energy at Work_Working without Barriers
- Weaving Passion and Energy at Work_Blending Fun with work
- Weaving Passion and Energy at Work_Learning from Failures
System Generated Core Skills
- Analytical ThinkingCommunication Skills
- Consumer Focus
- ISO 9000 – Quality Management
- ISO TS 16949 – Quality Management
- Microsoft Office
- Quality Management System (QMS)
- Product Knowledge – Transmission
- Equipment Handling & Maintenance
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