International Tractors Hiring | Service Territory Manager | Diploma/ BE/ BTech in Mechanical/ Automobile/ Agriculture |

Position – Service Territory Manager
Exp. – 3 to 7 Years
Location – Bengaluru, Hyderabad

Job description

• Customer Service: Monitoring the CSI while always strive to improve the same through regular feedback from customers.
• Service Channel Expansion: Spearhead the expansion of service network, setting up service centers & imparting service training to achieve optimum service & spare part reach
• Warranty/ Claims Analysis: Analyzing the warranty failures and prepare a monthly MIS report stating all the warranty trends which led reduction in warranty costs
• Market Surveys: Close monitoring of product performance & feedback, customer expectation vs. product delivery.
• Spare Part Management: Maintaining the optimum stock level for the spare parts inventory & availability.
• Service Support: Organizing free service camps, customer meets, local mechanic training and several others promotional camps.
• Market Penetration: Monitoring potential distributors for the smooth operations of sales and service activities.
• Dealers Profitability: Organizing training for dealers manpower with conformance to facility and system norms which reduces the lead time thus delivering the quality and productive service to the customers and also introduced various service schemes just alike LMC etc
• Internal Audits: Undertaking the SQA & SQV for upgrading the dealer service standards, Warranty audit, Spare Parts inventory audit,
• Dealer Up gradation: Developing & implementing improvement programs to upgrade the service standards.
• Updating Product modifications: Ensure that the technical service bulletins & publications about the product modification are shared with the dealers and their field staff

Qualifications

Diploma (Mechanical / Automobile / Agriculture) AND /OR B.E. B. Tech (Mechanical / Automobile / Agriculture)

• Positive attitude Aggressive, never give up outlook, optimistic and confident by nature
• Team leader
• Ability & interest to work in rural markets
• Open to travel extensively & mobility to relocate to other locations

For Bengaluru Click on Below button

For Hyderabad Click on Below button

Company Profile – International Tractors Limited

Established in 1969, the Sonalika group since the inception has tried to understand customers need to be facilitating them with its value for money products.