Position – Engineer – Fleet Management
Company – GE Gas Power
Location – Bengaluru, Karnataka

Job description

Job Description Summary

The Engineer, Product Services will support/lead technical issue resolution for customers with high impact to the Gas Power business with primary focus on accessories for GE Heavy Duty Gas Turbines, Steam Turbines & Balance of Plant. In this role, the individual will be responsible for execution of assignments to the expected level of customer satisfaction.

Job Description

Job description:

• Support of installed base including activities such as customer issue resolution, fleet issues, and outage management.
• As part of customer issue resolution, the candidate should be able to do Root Cause Analysis for forced outages and work closely with global project/ commissioning/ maintenance teams to understand & meet customer requirements on time.
• Provide technical resolution on customer issues while meeting critical business metrics on quality, timeliness & productivity.
• Provide startup & commissioning support, with the right support across engineering, with occasional travel to customer sites as needed.
• Develops strong customer relationships and serves as the interface between customer and GE.
• Basic understanding of key business drivers; uses this understanding to accomplish own work.
• Good understanding of how work of own team integrates with other teams and contributes to the area.
• May have some autonomy to make decisions within a defined framework.
• Resolves issues in situations that require good technical knowledge and judgment within established procedures.
• Consults more senior team members for issues outside of defined instructions/parameters.
• A job at this level requires good interpersonal skills and may be required to lead a junior team.
• The position will also offer ample opportunities to directly interface with customers and commercial entities.

Required Qualifications

• Bachelor’s in engineering
• A minimum of 3 years of mechanical engineering, electrical engineering, or controls related experience.
• Expertise in accessories system in terms of design, architectures, and failures modes
• Hands-on experience in of Power Plant
• Comfortable dealing with ambiguity, uncertainty with a willingness to be challenged
• Experience and willingness to travel to customer sites to support commissioning or issue resolutions, when such need arises.

Desired Characteristics

• Experience in accessories components e.g. Motors, Pumps, Filters, Heat Exchangers, Structural components, Enclosures, Piping’s, Valves, etc.
• Prior experience in a customer support/facing role.
• Self-starter with initiative and interpersonal skills to direct projects and work, of cross-functional nature, with demonstrated ability to drive projects to completion.
• Ability to work well with teams and communicate requests and requirements clearly
• Strong written and verbal communication skills
• Strong team-building skills.Ability to develop relationships across the organization to build loyalty and commitment.Can energize teams through inclusiveness and connection with people
• Ability to deal with change, across the organization, and with clients, using data and positive relationship building with the help of advanced technology.
• The candidate should have system-level knowledge of GE HDGTs STs and an understanding of accessories components.
• The individual is responsible for upholding GE’s product integrity by proactively identifying emerging fleet issues and communicating GE technical solutions to customers by authoring fleet communications.

Additional Information

Relocation Assistance Provided: Yes

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