Dassault Systèmes is Hiring | User Success Engineer |

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Position – User Success Engineer (Technical Customer Support)
Company – Dassault Systèmes
Location – Pune, Maharashtra, IN

Job description

Imagine New Horizons

We are seeking a resource in our Technical Support team. You will be reporting to the manager in Pune. Do you enjoy challenges? Here a Dassault Systèmes, we empower people with a passion to change the world. This position is based at Dassault Systemes Solutions Lab Private Ltd, Pune.

What will your job be?

  • Handle customer issues (Service Requests) related to CATIA/ENOVIA/3DEXPERIENCE Platform
  • Assist customers to troubleshoot and resolve issues involving Dassault Systemes suite of PLM Products

The Challenges ahead

  • Determine the source of customer problem (product-based, installation, and administration issue) and suggest bypass methodologies, if available
  • Participate in customer calls, on-demand, to convey technical expertise and deliver enhanced value & satisfaction
  • Submit and track issues with Development Team & validate Solutions provided by the Development team
  • Run quality and industrialization tests and analyze defects

Your key success factors

  • 0-1 year experience in the CAD industry with PLM exposure.
  • 3DEXP Platform exposure will be added advantage
  • Candidate should have First Class (60%) in 10th, 12th, and Engineering exams with No Education and Employment GAP
  • The candidate should have undergone any CAD/PLM training or Certification of CAD/PLM software.
  • The candidate should be excited to work in Technical Support role4. Exposure to CAD integration with PLM as an added advantage

Qualification/Knowledge/Skills required:

  • Bachelor’s Degree in Mechanical/Production engineering
  • PLM knowledge added an advantage
  • Good English communications skills, both written and verbal required
  • Must be able to help Customers and Development Team analyze and diagnose complex system problems via telephone or e-mail and make sound judgments based on deciding priorities

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