Dassault Systèmes is Hiring | Technical Customer Support |

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Position – Technical Customer Support
Company – Dassault Systèmes
Location – Pune, Maharashtra, IN

Job description

0-2 years experience in CAD industry with PLM exposure. 3DEXP Platform exposure will be added advantage

Pre-reqs:

  1. Candidate should have First Class (60%) in 10th, 12th, and Engineering exams with No Education and Employment GAP
  2. The candidate should have undergone any CAD/PLM training or Certification of CAD/PLM software
  3. The candidate should be excited to work in Technical Support role4. Exposure to CAD integration with PLM as an added advantage

Qualification/Knowledge/Skills required:

  • Bachelor’s Degree in Mechanical/Production engineering
  • PLM knowledge added advantage
  • Good English communications skills, both written and verbal required
  • Must be able to help Customers and Development Team analyze and diagnose complex system problems via telephone or e-mail and make sound judgments based on deciding priorities

Profile: Technical Support in PLM domain:

  • Handle customer issues (Service Requests) related to different CAD integration (Solidworks, AutoCAD, SolidEdge, CATIA) with ENOVIA/3DEXPERIENCE Platform
  • Assist customers to troubleshoot and resolve issues involving the Dassault Systemes suite of PLM Products
  • Determine the source of customer problem (product-based, installation, and administration issue) and suggest bypass methodologies, if available
  • Participate in customer calls, on-demand, to convey technical expertise and deliver enhanced value & satisfaction
  • Submit and track issues with Development Team & validate Solutions provided by the Development team
  • Run quality and industrialization tests and analyze defects


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