Dassault Systèmes is Hiring | Technical Customer Support |
Position – Technical Customer Support
Company – Dassault Systèmes
Location – Pune, Maharashtra, IN
Job description
0-2 years experience in CAD industry with PLM exposure. 3DEXP Platform exposure will be added advantage
Pre-reqs:
- Candidate should have First Class (60%) in 10th, 12th, and Engineering exams with No Education and Employment GAP
- The candidate should have undergone any CAD/PLM training or Certification of CAD/PLM software
- The candidate should be excited to work in Technical Support role4. Exposure to CAD integration with PLM as an added advantage
Qualification/Knowledge/Skills required:
- Bachelor’s Degree in Mechanical/Production engineering
- PLM knowledge added advantage
- Good English communications skills, both written and verbal required
- Must be able to help Customers and Development Team analyze and diagnose complex system problems via telephone or e-mail and make sound judgments based on deciding priorities
Profile: Technical Support in PLM domain:
- Handle customer issues (Service Requests) related to different CAD integration (Solidworks, AutoCAD, SolidEdge, CATIA) with ENOVIA/3DEXPERIENCE Platform
- Assist customers to troubleshoot and resolve issues involving the Dassault Systemes suite of PLM Products
- Determine the source of customer problem (product-based, installation, and administration issue) and suggest bypass methodologies, if available
- Participate in customer calls, on-demand, to convey technical expertise and deliver enhanced value & satisfaction
- Submit and track issues with Development Team & validate Solutions provided by the Development team
- Run quality and industrialization tests and analyze defects
