TATA MOTORS is Hiring | Executive |

Position – Executive, Warranty

Company – TATA MOTORS
Location – IN

Job description

Position Summary

Executive, Warranty CVBU claims Management entails processing CVBU Warranty claims in accordance with the established guidelines, maintaining the necessary documentation, and responding to dealer queries

Work Experience

Warranty Administration :

• Process warranty claims in accordance with the guidelines
• Assist warranty team members for process related queries.
• File warranty documentation and maintain records as necessary
• Assist in SOX control documentation
• Respond to queries from dealers
• Analyse data with focus on reducing warranty expense
• Follow up with the business and distributors regarding unpaid claims

Short Description

• Educational Qualification: 10th/12th + Diploma in Automobile or 15th + NCVT Motor mechanic or 15th + ITI (Automobile/ Motor Vehicle Mechanic) or BE/B.Tech in Automobile/ Mechanical Engineering

Language Proficiency: English, Hindi, Marathi

Experience Required: Minimum 3 years of Technical & Practical work experience on Commercial vehicles in automobile dealer/service center/workshop

Long Description

• Functional Knowledge of S&OP process (Must Have)
• Knowledge of Automobile claim administration process for Commercial Vehicle.
• Knowledge of SAP/Dealer Management System/ CRM/Siebel/Other Automotive dealer management system or portal or module

Technical Skill required

• Technical & Practical work experience on Commercial vehicles in automobile dealer/service center/workshop
• Experience in Automotive industry or automotive dealer/service centre as Service advisor / Warranty Manager / Senior Technician with hands-on experience of failed parts root cause analysis
• Good communication (written & verbal) and analytical skill

Tata Motors Leadership Competencies

• Driving Execution – Translating strategy into action and execution
• Motivating Self and Others – Inspiring teams and individuals
• Developing Self and Others – Recognizing continuous development is essential for success and taking steps to develop self and helping others to excel
• Leading Change – Recognizing the need for change, initiating and adapting to change
• Customer Centricity – Anticipating, understanding and focusing efforts on meeting the customer (stakeholders) needs or expectations
• Leading by Example – Encouraging and following ethical standards