Mahindra & Mahindra is Hiring | Multiple Openings |

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Position – Assistant Manager – Customer Care
Company – Mahindra & Mahindra Limited
Location – Lucknow, UP, IN

Job description

Responsibilities & Key Deliverables
  • Overall Responsibility of Customer Care processes related activities- Dealer Management, On-field Service Delivery, Spares/Lubes/Warranty Management.
  • Implementation of all processes and systems related to the service function at channel partners level.
  • Ensuring standardized Service Infrastructure, facilities, quality manpower at channel partners level.
  • To guide and conduct on the job training of the Service Mechanics for technical problem solving and debottlenecking at the dealerships.
  • To attend and resolve the critical customer complaints and measure of customer satisfaction level.
  • To work towards and increase dealer profitability by service schemes like service packages, service coverage improvements, free services, post warranty jobs, annual maintenance contracts.
  • Ensure meeting spare targets of all channel partners and company promoted oil targets.
  • Ensure coordination for timely spare parts orders execution for channel partners.
  • Ensure dealer CSI score targets are met by driving improvement action plans.
  • To provide feedback on competition new service schemes launched to the head of service and the Zonal/ Regional Customer Care Manager.
  • To provide timely and qualitative Product feedback about critical and new defects to HO Product Monitoring Cell.
  • Ensure warranty claims process adherence at the channel partners level.
  • To ensure installation and establishing the entire service infrastructure, systems and processes at new dealerships.
  • Conducting service audits periodically as per the company norms.
  • Ensure Product training of the dealer, workshop manager and service mechanics

Preferred Industries – Agriculture Implemen, Automobile

Education Qualification
  • Bachelors of Technology; Bachelor of Engineering; Diploma in Engineering; Bachelors of Technology in Mechanical; Bachelors of Technology in Automobile; Bachelors of Technology in Agriculture; Bachelor of Engineering in Mechanical; Bachelor of Engineering in Automobile; Bachelor of Engineering in Agriculture; Diploma in Engineering in Mechanical; Diploma in Engineering in Automobile; Diploma in Engineering in Agriculture
General Experience
  • 1-4 Years of relevant experience as CCM
Critical Experience
  • Minimum 1 year of on roll field service experience handling 7-10 dealers / workshops branches.Working Farm Knowledge of Tractors, Farming and Implements.Handling business volume of Spares and Oil of minimum 2 crore revenues

Position – Dy Manager – NPD Quality Planning
Company – Mahindra & Mahindra Limited
Location – Pune office, Maharashtra, IN

Job description

Responsibilities & Key Deliverables
  • To lead and coordinate the Quality activities across Projects and Products such as 7QC-tools, FMEA, DVP, DFA/ DFM, Risk analysis and Product quality design reviews throughout the product development phase.
  • Building Quality competencies within the CFT/CDT by facilitating and delivering quality training programmes like PPAP, APQP, DFMEA, DVP etc.
  • Formulation of Quality Targets for New Products, timely Product evaluations to assess gaps and driving corrective actions.
  • Generating Quality status to Senior Management by highlighting Quality Red alerts and proposing contingency plans.
  • Working closely with Product Planning and Program Management to capture customer latent needs and ensuring Quality delivered as per timelines.
  • Driving Teams towards implementation of various Product and Process improvements identified during build phases.
  • Conceptualize and upgrade Quality systems in New Product Development Process while continuously benchmarking best practices in the industries.
  • To plan and define roadmap for implementation of quality systems for the various projects.
  • To imbibe quality culture in the CFT/CDT through regular interactions and quality workshops.
  • Assessment Skills – Assess, Evaluate, Monitor and give feedback for continuous improvement of Quality Systems

Preferred Industries – Automobile

Education Qualification
  • Bachelor of Engineering in Production; Bachelor of Engineering in Automobile; Bachelor of Engineering in Mechanical; Bachelor of Engineering
General Experience
  • 3-7 yrs

Position – Assistant Manager Hub Buyer SCM
Company – Mahindra & Mahindra Limited
Location – Nashik, Maharashtra, IN

Job description

Responsibilities & Key Deliverables
  • Material Procurement and Planning for Casting and Forging parts required in Vehicle and Aggregates viz. Engine, TM, Axle , Foundry.
  • Use of IT tools -DBM /LTP/MRP.
  • Supplier Capacity Planning wrt material requirement and timely escalations in case of gaps.
  • Inventory Management.
  • Change management – EN process.
  • Cost Savings – Packaging / Material / Logistics.
  • Coordination of Packaging Cost / Logistics Savings for the Department

Preferred Industries – Automotive Industry

Education Qualification
  • Bachelor of Engineering; Bachelor of Engineering in Mechanical; Bachelor of Engineering in Production; Bachelor of Engineering in Automobile
General Experience
  • 3 – 5 years of relevant Work Experience

Position – Asst. Manager – Process
Company – Mahindra & Mahindra Limited
Location – Nagpur, Maharashtra, IN

Job description

Responsibilities & Key Deliverables
  • Quality assurance – build Quality in processes through PFMEA, Mistake proofing, SPC, CAPA, etc. for FTR, ETR and DCE. Resolution of critical and chronic Quality issues.
  • Process planning for changes in existing products (including CRE) and support productionisation of new products.
  • Capex budgeting to improve PQCDS by replacement /addition of equipment with appropriate technology. Monitor and control implementation of planned Capex from need justification till commissioning of equipment and MOP achievement.
  • Productivity improvement – Manpower optimisation and capacity enhancement.
  • Lean manufacturing (Lead time reduction, VAR improvement.
  • implementation of TPM initiatives.
  • Innovations, Continuous improvement, Problem solving.
  • TQM – Ensure adherence and improvement in Quality systems – PPAP, Process Mapping and Process flow, control Plan, SOP, etc.
  • Cost saving through improvement projects

Preferred Industries – Manufacturing

Education Qualification
  • Bachelor of Engineering in Mechanical; Bachelor of Engineering in Production; Bachelor of Engineering
General Experience
  • 5 to 8 years in Manufacturing out of which 3 to 4 years in Process Engg. / Mfg. Engg. would be preferred

Position – Territory Manager- Customer Care
Company – Mahindra & Mahindra Limited
Location – Ahmedabad

Job description

Responsibilities & Key Deliverables
  • Service Deliverable to Customer in line to agreed Key Performance Parameters l
  • Driving the Revenue through Spare Parts Sales/Execution of Annual Maintenance Contracts with Customers
  • Dealer Handling/ Management
  • Monthly Governance Meeting with Customer at Senior Level
  • Dealer Commercial & Viability
  • Customer Receivables
  • Technical Handholding for team
  • Driving New Business Initiatives
  • Skill Level Enhancement of Dealer team through periodic trainings
  • Achieving Customer Satisfaction through CSI /CAP Score


  • 3 to 10 years

Industry Preferred

  • DG / Telecom
  • Diploma/BE/B.Tech (Mechanical/Electrical)
General Requirements
  • Communication skills
  • Coorporate customer handling experience
  • Dealer handling experience

Position – Deputy Manager/Manager – Vehicle Integration
Company – Mahindra & Mahindra Limited
Location – MP, IN

Job description

Responsibilities & Key Deliverables
  • Lead Packaging & integration of Vehicle systems, evaluation of concepts considering vehicle targets in terms of weight, cost, attributes, vehicle variants/ platform modularity.
  • Lead DMU packaging reviews, Concerns resolution, Preparation of DMU reports & Sign off.
  • Vehicle packaging and DMU sign off considering existing homologation requirements and future upcoming regulations.
  • Ensure EN / PR release, EBOM, Installation drg release through PLM and track and coordinate other aggregate releases
  • Participate in vehicle benchmarking, Vehicle Target setting and Cascading the same to System level targets.
  • Co-ordination between stake holders, system leads, Program team, Proto & Validation, Mfg, CDMM etc.
  • Support in Build and Validation and lead CFT in concern resolution of the same


  • 4-6 years of relevant experience

Industry Preferred – Automobile


  • B.E / B. Tech in Mechanical/Automobile

General Requirements

  • Vehicle system level functioning/design of Commercial Vehicle Systems, Categories & Application
  • Knowledge of Frame design and Key design principles of other aggregates
  • Knowledge on manufacturing processes, plant assembly layouts
  • DMU (Digital Mock Up), 3D modelling, Assembly, Drafting (vehicle layouts)
  • Hands on Experience on Catia & Team center PLM
  • Exposure to Homologation requirements of Commercial Vehicles CAE, Testing & Validation
  • Hand on experience on coordination with of overall product development team including all aggregates, attributes, design and verification/validation
  • Knowledge of product complexity/modularity management, manufacturing methods
  • Knowledge of MPDS, APQP, DFMEA, DFA, DFM, DFS, QC Tools

Position – Deputy Manager – PMO
Company – Mahindra & Mahindra Limited
Location – Chennai, IN

Job description

Responsibilities & Key Deliverables
  1. Preparing Master Project Plan, List of related system level & functional level activities, work package plan, resource plan & time plan and communicates to CFT members to ensure QCD of the project.
  2. Gateway tracking – Prepare / work out activitiy charts with dependent activities and work out efficient path, identify critical path, critical activity and resources.
  3. Review Mechanism – Manage reviews at CFT, Management and Senior management level.
  4. Monitor and Track budget , cost, quality and delivery of the project and escalate the discrepancies to the superiors with probable solutions.
  5. Concerns resolution through continuous co-ordination with stakeholder.
  6. Risk analysis and mitigation, Proactive role in flagging the potential risk areas and ensuring that a mitigation plan is made.
  7. Ensuring satisfied communicaton among project CFT to deliver.
  8. Resource approval and monitoring.
  9. Preparation and approval of Scope of the programs and monitoring Scope changes.
  10. Process Initiatives (IT & Non-IT) and IMCR
  • 4 to 6 Years
Industry Preferred
  • OEM, Tier 1 Automotive
  • BE Mechanical Engineering / MBA
General Requirements
  • Knowledge & Hands on Experience of automotive technology, Vehicle systems
  • Excellent communication, Presentation & analytical skills
  • Knowledge on the Project Management process & New Product Development Processes
  • Knowledge of Project & Product Costing
  • Quality Processes (APQP, DFMEA Etc.)
  • Creating project plans using MS Project

Position – Dy. Manager – Maintenance
Company – Mahindra & Mahindra Limited
Location – Nagpur, Maharashtra, IN

Job description

Responsibilities & Key Deliverables
  • Knowledge of Analytical QC Tools, ISO,Kaizens,VSM,QC Story,MFMEA,CBM ,TBM and Root Cause Analysis.
  • Troubleshooting of Mechanical power Presses,EOT cranes.
  • Knowledge and Skill to repair Hydraulic and Pneumatic Systems on Presses.
  • Checking and Correcting Parallelism and Perpendicularity of Presses.
  • Monitoring Statutory,Regulatory and Legal Requirements.P.M.Uptime,MTTR and MTBF of Tryout and Spotting Presses.
  • P.M.Uptime,MTTR and MTBF of CNC Machines.P.M.and Uptime of Utilities like Overhead Cranes,DG Sets, Compressors,Forklifts.Planning,Controlling and Monitoring spares.
  • Implementation of TPM PM Pillar Activities

Preferred Industries – Engine, Engineering, Automobile

Education Qualification
  • Bachelor of Engineering; Bachelor of Engineering in Mechanical; Bachelor of Engineering

General Experience

  • 5-7 Yrs. / 8 – 11 yrs

System Generated Core Skills

  • Analytical Thinking
  • Analytics
  • CNC Machine
  • CNC Programming
  • ISO 9000 – Quality Management
  • ISO TS 16949 – Quality Management
  • ISO/IEC 17025 Testing & Calibration
  • Machinery Failure Mode and Effects Analysis (MFMEA)
  • OHSAS 18001 – Occupational Health & Safety
  • Teamwork
  • Total Productive Maintenance (TPM)

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