Mahindra & Mahindra is Hiring | Multiple Openings |
Position – Assistant Manager – Customer Care
Company – Mahindra & Mahindra Limited
Location – Lucknow, UP, IN
Job description
Responsibilities & Key Deliverables
- Overall Responsibility of Customer Care processes related activities- Dealer Management, On-field Service Delivery, Spares/Lubes/Warranty Management.
- Implementation of all processes and systems related to the service function at channel partners level.
- Ensuring standardized Service Infrastructure, facilities, quality manpower at channel partners level.
- To guide and conduct on the job training of the Service Mechanics for technical problem solving and debottlenecking at the dealerships.
- To attend and resolve the critical customer complaints and measure of customer satisfaction level.
- To work towards and increase dealer profitability by service schemes like service packages, service coverage improvements, free services, post warranty jobs, annual maintenance contracts.
- Ensure meeting spare targets of all channel partners and company promoted oil targets.
- Ensure coordination for timely spare parts orders execution for channel partners.
- Ensure dealer CSI score targets are met by driving improvement action plans.
- To provide feedback on competition new service schemes launched to the head of service and the Zonal/ Regional Customer Care Manager.
- To provide timely and qualitative Product feedback about critical and new defects to HO Product Monitoring Cell.
- Ensure warranty claims process adherence at the channel partners level.
- To ensure installation and establishing the entire service infrastructure, systems and processes at new dealerships.
- Conducting service audits periodically as per the company norms.
- Ensure Product training of the dealer, workshop manager and service mechanics
Preferred Industries – Agriculture Implemen, Automobile
Education Qualification
- Bachelors of Technology; Bachelor of Engineering; Diploma in Engineering; Bachelors of Technology in Mechanical; Bachelors of Technology in Automobile; Bachelors of Technology in Agriculture; Bachelor of Engineering in Mechanical; Bachelor of Engineering in Automobile; Bachelor of Engineering in Agriculture; Diploma in Engineering in Mechanical; Diploma in Engineering in Automobile; Diploma in Engineering in Agriculture
General Experience
- 1-4 Years of relevant experience as CCM
Critical Experience
- Minimum 1 year of on roll field service experience handling 7-10 dealers / workshops branches.Working Farm Knowledge of Tractors, Farming and Implements.Handling business volume of Spares and Oil of minimum 2 crore revenues
Position – Dy Manager – NPD Quality Planning
Company – Mahindra & Mahindra Limited
Location – Pune office, Maharashtra, IN
Job description
Responsibilities & Key Deliverables
- To lead and coordinate the Quality activities across Projects and Products such as 7QC-tools, FMEA, DVP, DFA/ DFM, Risk analysis and Product quality design reviews throughout the product development phase.
- Building Quality competencies within the CFT/CDT by facilitating and delivering quality training programmes like PPAP, APQP, DFMEA, DVP etc.
- Formulation of Quality Targets for New Products, timely Product evaluations to assess gaps and driving corrective actions.
- Generating Quality status to Senior Management by highlighting Quality Red alerts and proposing contingency plans.
- Working closely with Product Planning and Program Management to capture customer latent needs and ensuring Quality delivered as per timelines.
- Driving Teams towards implementation of various Product and Process improvements identified during build phases.
- Conceptualize and upgrade Quality systems in New Product Development Process while continuously benchmarking best practices in the industries.
- To plan and define roadmap for implementation of quality systems for the various projects.
- To imbibe quality culture in the CFT/CDT through regular interactions and quality workshops.
- Assessment Skills – Assess, Evaluate, Monitor and give feedback for continuous improvement of Quality Systems
Preferred Industries – Automobile
Education Qualification
- Bachelor of Engineering in Production; Bachelor of Engineering in Automobile; Bachelor of Engineering in Mechanical; Bachelor of Engineering
General Experience
- 3-7 yrs
Position – Assistant Manager Hub Buyer SCM
Company – Mahindra & Mahindra Limited
Location – Nashik, Maharashtra, IN
Job description
Responsibilities & Key Deliverables
- Material Procurement and Planning for Casting and Forging parts required in Vehicle and Aggregates viz. Engine, TM, Axle , Foundry.
- Use of IT tools -DBM /LTP/MRP.
- Supplier Capacity Planning wrt material requirement and timely escalations in case of gaps.
- Inventory Management.
- Change management – EN process.
- Cost Savings – Packaging / Material / Logistics.
- Coordination of Packaging Cost / Logistics Savings for the Department
Preferred Industries – Automotive Industry
Education Qualification
- Bachelor of Engineering; Bachelor of Engineering in Mechanical; Bachelor of Engineering in Production; Bachelor of Engineering in Automobile
General Experience
- 3 – 5 years of relevant Work Experience
Position – Asst. Manager – Process
Company – Mahindra & Mahindra Limited
Location – Nagpur, Maharashtra, IN
Job description
Responsibilities & Key Deliverables
- Quality assurance – build Quality in processes through PFMEA, Mistake proofing, SPC, CAPA, etc. for FTR, ETR and DCE. Resolution of critical and chronic Quality issues.
- Process planning for changes in existing products (including CRE) and support productionisation of new products.
- Capex budgeting to improve PQCDS by replacement /addition of equipment with appropriate technology. Monitor and control implementation of planned Capex from need justification till commissioning of equipment and MOP achievement.
- Productivity improvement – Manpower optimisation and capacity enhancement.
- Lean manufacturing (Lead time reduction, VAR improvement.
- implementation of TPM initiatives.
- Innovations, Continuous improvement, Problem solving.
- TQM – Ensure adherence and improvement in Quality systems – PPAP, Process Mapping and Process flow, control Plan, SOP, etc.
- Cost saving through improvement projects
Preferred Industries – Manufacturing
Education Qualification
- Bachelor of Engineering in Mechanical; Bachelor of Engineering in Production; Bachelor of Engineering
General Experience
- 5 to 8 years in Manufacturing out of which 3 to 4 years in Process Engg. / Mfg. Engg. would be preferred
Position – Territory Manager- Customer Care
Company – Mahindra & Mahindra Limited
Location – Ahmedabad
Job description
Responsibilities & Key Deliverables
- Service Deliverable to Customer in line to agreed Key Performance Parameters l
- Driving the Revenue through Spare Parts Sales/Execution of Annual Maintenance Contracts with Customers
- Dealer Handling/ Management
- Monthly Governance Meeting with Customer at Senior Level
- Dealer Commercial & Viability
- Customer Receivables
- Technical Handholding for team
- Driving New Business Initiatives
- Skill Level Enhancement of Dealer team through periodic trainings
- Achieving Customer Satisfaction through CSI /CAP Score
Experience
- 3 to 10 years
Industry Preferred
- DG / Telecom
Qualifications
- Diploma/BE/B.Tech (Mechanical/Electrical)
General Requirements
- Communication skills
- Coorporate customer handling experience
- Dealer handling experience
Position – Deputy Manager/Manager – Vehicle Integration
Company – Mahindra & Mahindra Limited
Location – MP, IN
Job description
Responsibilities & Key Deliverables
- Lead Packaging & integration of Vehicle systems, evaluation of concepts considering vehicle targets in terms of weight, cost, attributes, vehicle variants/ platform modularity.
- Lead DMU packaging reviews, Concerns resolution, Preparation of DMU reports & Sign off.
- Vehicle packaging and DMU sign off considering existing homologation requirements and future upcoming regulations.
- Ensure EN / PR release, EBOM, Installation drg release through PLM and track and coordinate other aggregate releases
- Participate in vehicle benchmarking, Vehicle Target setting and Cascading the same to System level targets.
- Co-ordination between stake holders, system leads, Program team, Proto & Validation, Mfg, CDMM etc.
- Support in Build and Validation and lead CFT in concern resolution of the same
Experience
- 4-6 years of relevant experience
Industry Preferred – Automobile
Qualifications
- B.E / B. Tech in Mechanical/Automobile
General Requirements
- Vehicle system level functioning/design of Commercial Vehicle Systems, Categories & Application
- Knowledge of Frame design and Key design principles of other aggregates
- Knowledge on manufacturing processes, plant assembly layouts
- DMU (Digital Mock Up), 3D modelling, Assembly, Drafting (vehicle layouts)
- Hands on Experience on Catia & Team center PLM
- Exposure to Homologation requirements of Commercial Vehicles CAE, Testing & Validation
- Hand on experience on coordination with of overall product development team including all aggregates, attributes, design and verification/validation
- Knowledge of product complexity/modularity management, manufacturing methods
- Knowledge of MPDS, APQP, DFMEA, DFA, DFM, DFS, QC Tools
Position – Deputy Manager – PMO
Company – Mahindra & Mahindra Limited
Location – Chennai, IN
Job description
Responsibilities & Key Deliverables
- Preparing Master Project Plan, List of related system level & functional level activities, work package plan, resource plan & time plan and communicates to CFT members to ensure QCD of the project.
- Gateway tracking – Prepare / work out activitiy charts with dependent activities and work out efficient path, identify critical path, critical activity and resources.
- Review Mechanism – Manage reviews at CFT, Management and Senior management level.
- Monitor and Track budget , cost, quality and delivery of the project and escalate the discrepancies to the superiors with probable solutions.
- Concerns resolution through continuous co-ordination with stakeholder.
- Risk analysis and mitigation, Proactive role in flagging the potential risk areas and ensuring that a mitigation plan is made.
- Ensuring satisfied communicaton among project CFT to deliver.
- Resource approval and monitoring.
- Preparation and approval of Scope of the programs and monitoring Scope changes.
- Process Initiatives (IT & Non-IT) and IMCR
Experience
- 4 to 6 Years
Industry Preferred
- OEM, Tier 1 Automotive
Qualifications
- BE Mechanical Engineering / MBA
General Requirements
- Knowledge & Hands on Experience of automotive technology, Vehicle systems
- Excellent communication, Presentation & analytical skills
- Knowledge on the Project Management process & New Product Development Processes
- Knowledge of Project & Product Costing
- Quality Processes (APQP, DFMEA Etc.)
- Creating project plans using MS Project
Position – Dy. Manager – Maintenance
Company – Mahindra & Mahindra Limited
Location – Nagpur, Maharashtra, IN
Job description
Responsibilities & Key Deliverables
- Knowledge of Analytical QC Tools, ISO,Kaizens,VSM,QC Story,MFMEA,CBM ,TBM and Root Cause Analysis.
- Troubleshooting of Mechanical power Presses,EOT cranes.
- Knowledge and Skill to repair Hydraulic and Pneumatic Systems on Presses.
- Checking and Correcting Parallelism and Perpendicularity of Presses.
- Monitoring Statutory,Regulatory and Legal Requirements.P.M.Uptime,MTTR and MTBF of Tryout and Spotting Presses.
- P.M.Uptime,MTTR and MTBF of CNC Machines.P.M.and Uptime of Utilities like Overhead Cranes,DG Sets, Compressors,Forklifts.Planning,Controlling and Monitoring spares.
- Implementation of TPM PM Pillar Activities
Preferred Industries – Engine, Engineering, Automobile
Education Qualification
- Bachelor of Engineering; Bachelor of Engineering in Mechanical; Bachelor of Engineering
General Experience
- 5-7 Yrs. / 8 – 11 yrs
System Generated Core Skills
- Analytical Thinking
- Analytics
- CNC Machine
- CNC Programming
- ISO 9000 – Quality Management
- ISO TS 16949 – Quality Management
- ISO/IEC 17025 Testing & Calibration
- Machinery Failure Mode and Effects Analysis (MFMEA)
- OHSAS 18001 – Occupational Health & Safety
- Teamwork
- Total Productive Maintenance (TPM)
