Kone is Hiring | Deputy Manager | Diploma/ BE/ BTech in Mechanical or Electrical |

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Position – Deputy Manager
Location – New Delhi, Delhi

Job Description

  • Customer relationship management
    • Accountable for customer satisfaction through quality of service and precise communication
    • Accountable for equipment safety and performance
    • Accountable for selling service repairs
    • Accountable for the sales lead volume, quality, and further processing of sales leads
    • Accountable for resolving customer service quality complaints
    • Accountable for resolving customers invoicing complaints related to maintenance operations
  • Service operations
    • Accountable for the end-users, the sites, and the technician’s safety
    • Accountable for the delivery of service according to the service contract requirements, the time limits, the KONE quality standards, and the local regulations
    • Accountable for the control of the field operations costs and CMII
    • Accountable for callouts and service repairs sales
    • Responsible for proximity stock content & value
    • Accountable for managing the third-party inspections visits and follow-up actions
    • Validates the service contract technical terms with the salesperson
    • Accountable for supporting the maintenance of any foreign equipment coming into the LIS base
    • Responsible for helping the KC3 solving technician callout assignment conflicts (priorities)
    • Accountable for solving and closing the open callouts and reacting in case of stopped equipment and/or safety issues
    • Accountable for reducing the callouts in his area
    • Accountable for reviewing callout and service repairs invoices that are not automatically invoiced
    • Accountable for the timely completion of the planned maintenance visits
    • Accountable for the planned maintenance scheduling and optimized routing
    • Responsible for performing site audits
    • Responsible for investigating accidents and following company policy on evidence custody and internal reporting.
    • Responsible for the control and authorization of overtime
  • People management / Leadership
    • Accountable for the performance of his assigned technicians
    • Accountable for maintenance technicians motivation and competence development
    • Accountable for determining and checking technicians performance objectives
    • Accountable for communication with his technicians
    • Accountable for managing technician absences and back-up, and callout technician scheduling
    • Accountable for technician timesheet validation prior to payroll
    • Accountable for equipment assignment to technician and technician workload balancing
    • Responsible for defining the technician capacity need and for the technician hiring and selection process
    • Accountable for defining, authorizing replacement, managing technician’s tools, vans, phone/PDA, and instruments

Required Skills:

  • Good English communication skill (Spoken & Written)
  • 12+ years of experience in Customer Service & Client Handling
  • Team management/handling skill is must
  • Minimum B.Tech or Diploma (Mechanical or Electrical)

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