Kone is Hiring | Deputy Manager | Diploma/ BE/ BTech in Mechanical or Electrical |

Position – Deputy Manager
Kone
Location – New Delhi, Delhi

Job Description

• Customer relationship management
  • Accountable for customer satisfaction through quality of service and precise communication
  • Accountable for equipment safety and performance
  • Accountable for selling service repairs
  • Accountable for the sales lead volume, quality, and further processing of sales leads
  • Accountable for resolving customer service quality complaints
  • Accountable for resolving customers invoicing complaints related to maintenance operations

• Service operations
  • Accountable for the end-users, the sites, and the technician’s safety
  • Accountable for the delivery of service according to the service contract requirements, the time limits, the KONE quality standards, and the local regulations
  • Accountable for the control of the field operations costs and CMII
  • Accountable for callouts and service repairs sales
  • Responsible for proximity stock content & value
  • Accountable for managing the third-party inspections visits and follow-up actions
  • Validates the service contract technical terms with the salesperson
  • Accountable for supporting the maintenance of any foreign equipment coming into the LIS base
  • Responsible for helping the KC3 solving technician callout assignment conflicts (priorities)
  • Accountable for solving and closing the open callouts and reacting in case of stopped equipment and/or safety issues
  • Accountable for reducing the callouts in his area
  • Accountable for reviewing callout and service repairs invoices that are not automatically invoiced
  • Accountable for the timely completion of the planned maintenance visits
  • Accountable for the planned maintenance scheduling and optimized routing
  • Responsible for performing site audits
  • Responsible for investigating accidents and following company policy on evidence custody and internal reporting.
  • Responsible for the control and authorization of overtime

• People management / Leadership
  • Accountable for the performance of his assigned technicians
  • Accountable for maintenance technicians motivation and competence development
  • Accountable for determining and checking technicians performance objectives
  • Accountable for communication with his technicians
  • Accountable for managing technician absences and back-up, and callout technician scheduling
  • Accountable for technician timesheet validation prior to payroll
  • Accountable for equipment assignment to technician and technician workload balancing
  • Responsible for defining the technician capacity need and for the technician hiring and selection process
  • Accountable for defining, authorizing replacement, managing technician’s tools, vans, phone/PDA, and instruments

Required Skills:

• Good English communication skill (Spoken & Written)
• 12+ years of experience in Customer Service & Client Handling
• Team management/handling skill is must
• Minimum B.Tech or Diploma (Mechanical or Electrical)