JSW Group is hiring | Application Engineering |

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Position – Application Engineering- Assistant Manager / Deputy Manager
Company – JSW Group
Exp. – 3 to 8 years
Location – West region, India

Job description

Position Details:

Position Name: Application Engineering- Assistant Manager / Deputy Manager

Division: Sales & Marketing

Locations: Ahmedabad, Pune, Faridabad

Key Result Areas (Key Performance Indicators)

  • Provide real-time technical service and solutions at the Customer end on products supplied from all plants across products and across segments like Automotive, Non- Automotive, and Retails segments.
  • Must be able to do analysis, respond to customer needs, and provide innovative solutions to common problems and new requirements.
  • Perform trials at the customer’s end, application tests and provide inputs to the plant through reviews to ensure the product is satisfactory.
  • Respond to inquiries, and finalize technical delivery conditions (TDC) in line with customer specifications, based on applications and plant capability.
  • In order to design and re-design effective applications, Application Engineers must acquire and analyze customer needs and problems, making recommendations to the engineering team to satisfy needs and develop solutions.
  • Address product concerns and complaints.
  • Performance monitoring and benchmarking with the competition.
  • Provide Corrective and Preventive Action (CAPA) against customer Complaints.

Critical Tasks – KRA’s and Key Activities

  • Maintain expert level of product knowledge and application.
  • Initiate Product Development & Approval at target customers, drive and monitor till commercialization.
  • Listen, understand, and provide solutionss for customer requirements.
  • Perform technical/ product training for salespeople, fabricators, consultants, and engineers at targeted segments.
  • Assist in the design and development of new products and grades necessary to make plant PDQC comfortable.
  • Regular Interaction with the plant technical team through meetings at plants (once in a month). Travel to plants to perform start-up, integration, and training services.
  • Resolve customer issues or complaints, as per Company’s target SLAs/timelines through field investigation, analysis, and customer inputs to plant QA/PDQC Dept and ensure non-recurrence
  • Maintain professional business relationships through regular interactions.
  • Identify customer needs and sales opportunities to help future growth

Decision-making authority (Decisions expected)

Need-based Solutions:

  • Confirm product as per specifications/stated needs.
  • Complaint acceptance (as per DOP)
  • Customer Queries.

Educational Background and Work Experience

  • BE (Metallurgy/Mechanical), 3-8 years of Work experience as QA/QC/Operations in Steel plant.


  • Having relevant metallurgical/product knowledge (Steel mill process)
  • Collaborating across interdisciplinary teams
  • Statistical and mathematical skills for analysis
  • Application knowledge (Customer process)
  • Communications skills (both written & verbal)

Working relationships — Stakeholders


  • PDQC/QA, sales & Marketing, CSD, and SCM


  • Consultants
  • Third-party lab

Key Success Factors — Challenges

  • Grappling with the demand of the role
  • Team Management

Other information

  • Preferred those who know the local language for interaction with the shop floor at the customer end.

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