JSW Group is hiring | Application Engineering |

Position – Application Engineering- Assistant Manager / Deputy Manager
Company – JSW Group
Exp. – 3 to 8 years
Location – West region, India

Job description

Position Details:

Position Name: Application Engineering- Assistant Manager / Deputy Manager

Division: Sales & Marketing

Locations: Ahmedabad, Pune, Faridabad

Key Result Areas (Key Performance Indicators)

Provide real-time technical service and solutions at the Customer end on products supplied from all plants across products and across segments like Automotive, Non- Automotive, and Retails segments.
Must be able to do analysis, respond to customer needs, and provide innovative solutions to common problems and new requirements.
Perform trials at the customer’s end, application tests and provide inputs to the plant through reviews to ensure the product is satisfactory.
Respond to inquiries, and finalize technical delivery conditions (TDC) in line with customer specifications, based on applications and plant capability.
In order to design and re-design effective applications, Application Engineers must acquire and analyze customer needs and problems, making recommendations to the engineering team to satisfy needs and develop solutions.
Address product concerns and complaints.
Performance monitoring and benchmarking with the competition.
Provide Corrective and Preventive Action (CAPA) against customer Complaints.

Critical Tasks – KRA’s and Key Activities

Maintain expert level of product knowledge and application.
Initiate Product Development & Approval at target customers, drive and monitor till commercialization.
Listen, understand, and provide solutionss for customer requirements.
Perform technical/ product training for salespeople, fabricators, consultants, and engineers at targeted segments.
Assist in the design and development of new products and grades necessary to make plant PDQC comfortable.
Regular Interaction with the plant technical team through meetings at plants (once in a month). Travel to plants to perform start-up, integration, and training services.
Resolve customer issues or complaints, as per Company’s target SLAs/timelines through field investigation, analysis, and customer inputs to plant QA/PDQC Dept and ensure non-recurrence
Maintain professional business relationships through regular interactions.
Identify customer needs and sales opportunities to help future growth

Decision-making authority (Decisions expected)

Need-based Solutions:

Educational Background and Work Experience

BE (Metallurgy/Mechanical), 3-8 years of Work experience as QA/QC/Operations in Steel plant.

Competencies

Working relationships — Stakeholders

Internal:

External:

Key Success Factors — Challenges

Other information

Preferred those who know the local language for interaction with the shop floor at the customer end.