Genpact is hiring | Associate – Remote Blade Support Engineer |

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Position – Associate – Remote Blade Support Engineer
Company – Genpact
Location – Bengaluru, Karnataka, IN

Job description

Associate – Remote Blade SuAsspport Engineer-ANA007454
Blade Support Engineer:
Function: Operations
Bangalore, India

With a startup spirit and 80,000+ curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it. Now, we’re calling all you rule-breakers and risk-takers who see the world differently and are bold enough to reinvent it. Come, transform with us.

Inviting applications for the role of a Remote Blade Support Engineer. The ideal candidate will have an excellent balance of people, organizational, and technical skills, the role requires understanding of engineering drawings, Blade parts, technical analysis including prior knowledge of analyzing mechanical blade damages. Previous experience in Inspecting, diagnosing, adjust, or repair of offshore wind turbines will be added advantage. The applicant should be willing to remotely work 24/7 on heavy industrial machines across the globe which are generating millions of records.


  1. Case Management
  • Monitor the product support queue in ServiceNow and claim any unassigned cases in the queue
  • To be supportive of different regions around the globe accordingly based on levels of incident management.
  • Understand the need (s) of the case creator from a technical and admiration standpoint where the requestor needs assistance/information.
  • Prepare the technical documentation to provide resolution/information to the requestor and resolve the case in ServiceNow
  • Triage the case to the concerned technical team if the case requires additional inputs from another support team
  • Manage the overall case Touch Time, Turn Around Time, and closure of the case that is assigned.

Type of case to be managed

  • End of warranty replacement/repair of Blades by identifying the issues raised by the customer
  • Reviewing the Blade damage images to analyze the wear and tear on the component
  • Examine the Blade condition to find out if Repair or Replacement is required
  • Cross-verify the blade-related details by using the required tools
  • Provide the standard disposition based on the different levels of Impairment
  • Identifying the different types of detriment in the Blades and dispositioning the case accordingly
  • Deliver support for individual regions during distinct requirements


Minimum Qualifications

B.E / B.Tech – Mechanical Engineering
B.E / B.Tech – Aeronautical Engineering

Technical Skills

  • Proven experience with Wind turbine Blades for 4+ years
  • Ability on Decision making based on the respective condition
  • Experience working with other predictive maintenance technologies and practices related to wind turbines

Key competencies

  • Strong communication skills; skilled at cross-functional and cross-organizational communication
  • Knowledge about Wind Turbine Blades
  • Attention to detail and good articulation skills.
  • Ability to traverse both vertically and horizontally in a large organization

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation.
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Job – Process Associate
Primary Location – India-Bangalore
Schedule – Full-time
Education Level – Bachelor’s / Graduation / Equivalent
Job Posting – Mar 28, 2023, 3:57:03 PM
Unposting Date – Ongoing
Master Skills List – Operations
Job Category – Full Time

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