Dassault Systèmes is Hiring | User Success Engineer |

Position – User Success Engineer (CAD/PLM)
Company – Dassault Systèmes
Location – Pune, Maharashtra, IN

Job description

Roles and Responsibilities

  • Assist Customers/Partners to troubleshoot and resolve issues involving CATIA crashes
  • Respond immediately in case of Customer Crisis situations
  • Work closely with customers and the DS Account/Services team as the situation demands to stabilize the Production System
  • Participate in customer calls on demand, demonstrating technical expertise and delivering enhanced value & satisfaction
  • Create Knowledge capitalization content on key technical topics
  • Be self-motivated and eager to engage in challenging situations demanding high reactivity, while continuously raising the standard of quality of DS Customer Support
  • Able to troubleshoot and debug the issues by analyzing traces/logs and other third party tools
  • Ensure Knowledge capitalization content creation at regular basis and spread awareness about it at every possible need and opportunity
  • B.E., B.Tech from premier institutions with good academic track records 60% through out in all academics with NO GAPS
  • 0-1 year experience in CATIA or any CAD software
  • Candidate should have undergone any CAD training or Certification of CAD software
  • Exposure to PLM operations and concepts is an added advantage
  • Good English communication skills, both written and verbal required
  • Must be able to help Customers and Development Team analyze and diagnose complex system problems via telephone or e-mail and make sound judgments based on deciding priorities
  • Ability to work in a fast paced dynamic environment

What’s in it for you?

  • Provide local benefits to the candidate
  • Career growth to a lead role
  • Work in a fun, young & energetic team
  • Very supportive mentor & leaders
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