Dassault Systèmes is Hiring | User Success Engineer

Position – User Success Engineer (CAD/PLM)
Company – Dassault Systèmes
Location – Pune, Maharashtra, IN

Job description

Roles and Responsibilities

Assist Customers/Partners to troubleshoot and resolve issues involving CATIA crashes
Respond immediately in case of Customer Crisis situations
Work closely with customers and the DS Account/Services team as the situation demands to stabilize the Production System
Participate in customer calls on demand, demonstrating technical expertise and delivering enhanced value & satisfaction
Create Knowledge capitalization content on key technical topics
Be self-motivated and eager to engage in challenging situations demanding high reactivity, while continuously raising the standard of quality of DS Customer Support
Able to troubleshoot and debug the issues by analyzing traces/logs and other third party tools
Ensure Knowledge capitalization content creation at regular basis and spread awareness about it at every possible need and opportunity

B.E., B.Tech from premier institutions with good academic track records 60% through out in all academics with NO GAPS
0-1 year experience in CATIA or any CAD software
Candidate should have undergone any CAD training or Certification of CAD software
Exposure to PLM operations and concepts is an added advantage
Good English communication skills, both written and verbal required
Must be able to help Customers and Development Team analyze and diagnose complex system problems via telephone or e-mail and make sound judgments based on deciding priorities
Ability to work in a fast paced dynamic environment

What’s in it for you?