Dassault Systèmes is Hiring | Engineer |

Position – Engineer (User Success)
Company – Dassault Systèmes
Location – Pune, Maharashtra, IN

Job description

Imagine New HorizonsWe are seeking a resource in our Technical Support team .You will be reporting to the manager in Pune.Do you enjoy challenge? Here a Dassault Systèmes, we empower people with passion to change the world. This position is based at Dassault Systemes Solutions Lab Private Ltd, Pune.What will your job be?

• Handle customer issues (Service Requests) related to CATIA/ENOVIA/3DEXPERIENCE Platform
• Assist customers to troubleshoot and resolve issues involving Dassault Systemes suite of PLM Products

The Challenges ahead

• Determine source of customer problem (product based, installation and administration issue) and suggest bypass methodologies, if available
• Participate in customer calls, on demand, to convey technical expertise and deliver enhanced value & satisfaction
• Submit and track issues with Development Team & validate Solutions provided by Development team
• Run quality and industrialization tests and analyze defects

Your key success factors0-1 year experience in CAD industry with PLM exposure. 3DEXP Platform exposure will be added advantage1. Candidate should have First Class (60%) in 10th, 12th and Engineering exams with No Education and Employment GAP2. Candidate should have undergone any CAD/PLM training or Certification of CAD/PLM software3. Candidate should be excited to work in Technical Support role4. Exposure to CAD integration with PLM as an added advantage

Qualification/Knowledge/Skills required:

• Bachelor’s Degree in Mechanical/Production engineering
• PLM knowledge added advantage
• Good English communications skills, both written and verbal required
• Must be able to help Customers and Development Team analyze and diagnose complex system problems via telephone or e-mail and make sound judgments based on deciding priorities

Join Dassault Systèmes, The 3DEXPERIENCE Company. Everything becomes possible with Dassault Systèmes’ 3DEXPERIENCE virtual universes! Serving 230,000 customers in 11 industries, from high-tech to life sciences, fashion to transportation, we help businesses and people around the world to create sustainable innovations for today and tomorrow. Get on board a leading and fast-growing company of 17,000 talented professionals.