Barclays Hiring | Freshers | Process Advisor | UnderGraduate/ Graduate/ PostGraduate in Any discipline |

Position – Process Advisor
Barclays
Location – Chennai, Tamil Nadu
Exp. – 0 to 2 years

Job description

• To work in a team environment for various transaction based on processing of instructions within agreed timelines by combining analysis and judgment with speed & accuracy to consistently provide a high-level customer service
• Process transactions in accordance to approved process and procedures, international regulations and within pre-agreed service levels and with speed and accuracy
• Adhere to quality control discipline, procedures and checks at all times
• Day to day query resolution, with upward escalation of more complex queries to the management team
• Report issues and concerns as soon as possible to seniors/ team leaders/ managers etc in time and with complete information, in which effort is made to prevent or limit possible damage
• Assist team manager in administration of the section, including organizing workflow, queue management & query resolution
• May be involved in the retrieval and distribution of information, either on paper or any other electronic medium
• Responsible for driving own performance management, collating relevant documentation, preparing for and arranging self-performance reviews
• Decision-making and Problem Solving
• Maintain effective performance by being adaptable and positive in approach to dynamic business circumstances, questioning procedures and proactively seeking solutions
• Identify and investigate problems specific to their area of expertise and recommend remedial action
• Risk and Control Objective
• Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise Wide Risk Management Framework and internal Barclays Policies and Policy Standards.

Qualifications

• Effective communication, including questioning skills
• Ability to work independently or as part of a team
• Achieving high standards and delivering results with accuracy and attention to detail
• MS Office Applications (preferably, Excel, Word & PowerPoint)
• Ability to comprehend a given set of instructions by combining analysis and judgment and apply the same for day to day transaction processing
• Risk awareness
• Min Typing speed of 20-25 wpm & 80% accuracy in the test
• Excellent analytical skills and an ability to solve issues
• 0-24 months of relevant experience
• Under-Graduate/Graduate/Post-Graduate in any discipline (Fresher’s applicable however preferably Graduate Fresher)
• Experience of working in BPO/KPO
• Flexibility in hours of work and ability to work changing shifts patterns