Bajaj Auto is Hiring | Manager |
Position – Manager (SERVICE ASIA 2 – EBU)
Company – Bajaj Auto
Exp. – 3 to 12 years
Location – India
Job description
- Experience3 – 12 Years
- Locationrcm state International
- Nature of JobAfter-Sales
- Job roleProduct & Field Support
| Job Description | |
| Job Title: | Mgr – ASM – Service |
| Level: | EX |
| Function: | Service – EBU |
| Department (Sub-function) | NA |
- JOB PURPOSE
- INTERACTION WITH STAKEHOLDERS
| Internal | External | |
| Direct | Motorcycle>Sales – EBU, Motorcycle & 3W>Service – EBU , Motorcycle>Spares, Operations>Corporate QA, R&D>2W & 3W, Operations>Manufacturing>Assembly/Exports, Motorcycle>Network Management | Dealership, Distributors, Financial institutions |
| Indirect |
- JOB REQUIREMENTS
| Educational Qualifications | Essential: Engg- Mech || Automobile Engineering, Mechanical Engineering, MechatronicsPreferred Institution: NIT & EquivalentDesired Qualification: |||| | ||
| Work Exp | Min: 3 | Max:12 | |
| Industry Specification | |||
| Addnl Requirements | |||
| Age | Min: 25 | Max: 32 | |
| Need for travel | |||
- KEY COMPETENCIES
| Technical/Functional | 1. Dealership management 2. Workshop management 3. Total Productivity Management 4. Product technical knowledge 5. Market knowledge 6. Legal knowledge 7. Basics of finance8. Project management |
| Behavioural | EX – ACT – Continuously raise the bar; Ensure results with speed; Meet customer expectations |
| 5. KEY RESPONSIBILITIES | |
| a) Dealership profitability 1. Planning and monitoring the achievement of the service targets in the area 2. Execution of primary service network (dealer workshops & branches) and secondary service network (Certified Service Technicians and Power Technicians) expansion activities 3. Identification of service gaps and recommend new dealer workshops/branches 4. Promoting the sales of Bajaj Genuine Spares and Bajaj Genuine Oil 5. Promoting referral sales by providing service support 6. Handholding of dealers for the achievement of customer retention targets and overall dealership profitability b) Capability building 1. Providing guidance to dealers in the region with respect to monitoring & handling dealer network 2. Identifies training requirements and organizes training for dealership manpower 3. Gather and disseminate market intelligence by keeping track of competitor products as well as services 4. Coordinate with dealers in manpower recruitment for workshops 5. Execution of projects in the area as determined by the RSM/H.O. from time-to-timec) Systems & processes 1. Ensures the adherence to the company’s service standards by all dealer workshops & branches across the region a. Implementation of the Total Productivity Management way of working b. Implementation and audit of Service Quality Systems c. Conduct Dealer Service Standard (DSS) audit and ensure 100% compliance of all dealers; initiate corrective actions for non-conforming dealerships d. Work on reduction in service turnaround time and no. of repeat jobs, minimize cost/time deviations, etc. 2. Making decisions on warranty claims d) Customer relationship management 1. Enhancing the customer satisfaction levels in all dealer workshops 2. Guiding dealers in the speedy resolution of critical customer issues and working for the prevention of such issues 3. Coordinate with the service support team for speedy resolution of customer complaints on the company website and consumer forums/legal cases. Product support 1. Continuously get feedback about product performance & product failures, perform root cause analysis, and update the manufacturing and R&D teams through RSM 2. Involved in planning and executing new product launches and conducting pre-launch field trials. The above list is not exhaustive and could evolve with changing needs & priorities of the company | |
