ANSYS is Hiring | Technical Support Engineer-Structural Mechanics | Bachelor’s degree in Aerospace/ Mechanical/ Civil Engineering |

Position – Technical Support Engineer
ANSYS
Location – Pune, Maharashtra

About the Company

Ansys is the global leader in engineering simulation, helping the world’s most innovative companies deliver radically better products to their customers. By offering the best and broadest portfolio of engineering simulation software, Ansys helps companies solve the most complex design challenges and engineer products limited only by imagination.

SUMMARY

The Technical Support Engineer is responsible for helping the Ansys Learning Forum community of industry engineers, students, educators and researchers by providing answers to a wide variety of posts ranging from the usage of Ansys Products to fundamental physics to questions on Ansys Innovations Courses. The Technical Support Engineer will be an integral part of the technical support team working closely with its members on different aspects of the Ansys Learning Forum to expand its outreach and impact on the global Ansys community. The ability to research problems and find solutions to wide variety of problems is paramount. Position is a key member of a positive, innovative, dynamic team of engineers committed to solving complex customer issues.

RESPONSIBILITIES

• Interact with customers in Ansys Learning Forum discussions to answer questions on the usage of Ansys structural mechanics products, physics of structural mechanics and structures focused Ansys Innovations Courses, in order to enhance customer experience with Ansys products and learning offerings
• Expand forum learning base of FAQs, tips and tricks, video knowledge articles and other relevant learning content
• Work closely with the technical support team on broadening customer forum engagements and growing forum infrastructure
• Personally own the customer forum experience, practice positive messaging, always be courteous and tactful in all forum interactions
• Ensure the outmost customer satisfaction with their overall forum experience

MINIMUM QUALIFICATIONS

• Bachelor’s degree in Aerospace/Mechanical/Civil Engineering
• Demonstrated strong analytical and problem-solving skills, and ability to implement numerical models to obtain practical engineering solutions
• Ability to work independently with minimal supervision, as well as with others in a diverse team environment
• Demonstrated ability to manage multiple projects and to communicate effectively
• Demonstrated skills in writing and presenting in fluent English

PREFERRED QUALIFICATIONS

• Experience with using commercial or in-house FEA software for real world, industry level applications is desirable
• Customer service aptitude
• Knowledge of web development tools and API programming is a plus
• Available for occasional travel (about 5%)

CULTURE AND VALUES

• Culture and values are incredibly important to Ansys. They inform us of who we are, of how we act. Values aren’t posters hanging on a wall or about trite or glib slogans. They aren’t about rules and regulations. They can’t just be handed down the organization. They are shared beliefs – guideposts that we all follow when we’re facing a challenge or a decision. Our values tell us how we live our lives; how we approach our jobs. Our values are crucial for fostering a culture of winning for our company:
• Customer focus
• Results and Accountability
• Innovation
• Transparency and Integrity
• Mastery
• Inclusiveness
• Sense of urgency
• Collaboration and Teamwork