Walchandnagar Industries is Hiring | Service Engineer | Diploma/ BE/ BTech in Mechanical

Position – Service Engineer
Company – Walchandnagar Industries Ltd.
Exp. – 1 to 4 years
Salary – ₹ 2,00,000 to 3,50,000 P.A.
Location – Pune

Education and Experience

Bachelors degree/ Diploma in Mechanical Engineering with 1-3 years experience preferably in Industrial Gearboxes
Experience in diagnosing and repairing Gear equipment / Other Industrial equipment
Experience in troubleshooting and responding to customer concerns.

Handle after-sales service including commissioning and installation of Gearboxes, breakdown rectification, troubleshooting and Gearboxes spare parts business generation.
To schedule the installed machines at the current clients and make a timely pitch for Maintenance of Gearboxes
Understanding customers business, project & after sales requirement
Understand customer service logs and other service records. Resolution and proper follow-up.
Take care of warranty and breakdown service
Utilize the escalation process to resolve customer service issues. Garner information about the equipment installed at customers site and interpret clients requirements.
Actively participate in sales opportunities such as new contracts, contract renewals and Gear parts sales.
To actively participate in assembly, trials and quality checks before gearbox dispatch dispatch
To suggest improvements in gearboxes from practical field experiences. To give inputs to engineering, Manufacturing, assembly & Quality teams
To support perform the entire functionalities of improving machineries productivity & parts business.
To support timely submission of the Proposal to the client for Gear boxes service contracts
Warranty parts Knowledge and understanding
Make service reports so as to capture the issues clearly and the action taken to resolve.

Ability to multi-task activities with shifting priorities. Able to work productively in a pressurized environment.
Willing to travel and stay at customer end for an extended period of time.
Integrity and commitment towards all aspects of the job.
Proficient level of computer skills including MS Word, PowerPoint, Excel, and Outlook.
Good interpersonal and communication skills with the ability to communicate somewhat complex technical issues in an easy to understand manner.
Ability to work in a fast-paced, directed environment.
Ability to work independently.
Ability to adapt to changing circumstances.
Attention to detail.

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