Tata Communications Hiring | Assistant Manager – IT Operations & Maintenance |

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Position – Assistant Manager – IT Operations & Maintenance
Tata Communications Ltd
Exp. – 2 – 8 years

Job description

  • 2 yrs Strong Experience in Switch Operations Technology
  • Postilion switch Implementation and Uptime Guarantee Maintenance (Support)
  • Strong EFT Switch Domain Knowledge
  • Experience working in Test and prod Environment
  • Experience in ISO message, EMV, ATM and POS
  • Drive regular operations and maintenance of IT infrastructure, applications and databases including the delivery of infrastructure projects. Conduct annual planning for the application support team
  • Provide 24 x 7 Infrastructure and Application support to fulfill customer needs and requirements.
  • Drive incident, problem, change, release, configuration, availability and capacity Management w.r.t. IT Applications and Infrastructure.
  • Drive management of SLAs related to Service Requests, Incidents and Business Processes ( billing, mediation, etc.). Gather requirements from the business and assist with the creation of solutions to meet operational needs.
  • Drive and monitor the Service Help Desk System (SDP) to ease resolution. Deliver user documentation where required. Quantify and analyze the service requests and incidents raised.
  • Liaise with the business to evaluate the reduction of the no. of tickets raised. Drive the creation of standard-reports/formats where possible. Share periodic project status with relevant stakeholders.
  • Coordinate with the corporate security teams for all IT related security activities. Monitor, drive and track the compliance audit process for IT applications in coordination with the IT governance team on aspects such as SOX audits, security audits on databases and software licenses. Carry out regular antivirus and spam ware management.

Education – Diploma in Mechanical/B.Tech/B.E. in Production/Industrial/Mechanical

About the Company

Tata Communications Ltd

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