Sutherland Global Services Hiring | Associate – Customer Service Consultant | High School diploma or GED |

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Position – Associate – Customer Service Consultant
Sutherland Global Services Inc
Exp. – 0 to 4 years

Job Description

  • Responsible for answering inbound calls and chats from customers, resolve their primary query (Billing, Account management, Orders) and add value by selling productsservices for newexisting customers.
  • Should be able to perform under pressure and cope up with the dynamics of the process.
  • Should have an aptitude for sales.
  • Aim to retain customers through excellent service and attention to detail.
  • Effectively handle complaints at the first point of contact, aiming to solve customer’s query, and escalating to a Team Manager when required
  • Demonstrates personality traits like High Ownership, Flexibility and Resilience, Persuasiveness and Tenacity.
  • Remain updated with process and product updates, technology applications and utilities.
  • Utilize various internal and client based tools and applications for customer management and servicing
  • Ability to work in a complex multitasking environment (navigating through multiple on – line systems)
  • Preferably with knowledge on interpreting monthly bills, American TV and sports entertainment (channels, movies, TV series), latest wireless mobile phones and various internet usagespeed.

Qualifications

  • A High School diploma or GED
  • Excellent verbal and written communication skills; proficient reading skills
  • Multi-tasking skills, showcased through the use of several applications (experience working with CRM applications preferred)
  • Basic PC keyboarding skills; basic Microsoft Office (Outlook, Word, Excel) experience


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