Sutherland Global Hiring | Account Management Associate | Any Graduate |

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Position – Associate – Account Management
Sutherland Global Services Inc
Exp. – 1 to 4 years

Job description

Consultants in this role get to:

  • Be the Point of Contact: Ensure every customer is provided a world-class support experience when using Godaddy products. Responsible for answering, resolving customer issues, and upselling through chat within a growing customer base. Identify and relate with various customer needs and scenarios. Transfer customers to appropriate departments when required.
  • Be a Problem Solver: Provide customers resolution/consultation with cutting-edge solutions in a friendly, confident and knowledgeable manner.
  • Know the Business: Remain updated in client and industry led processes, technology applications, utilities, and products.
  • Be the Expert: Utilize various client-based tools and applications for customer management and servicing. Conduct data entry documentation, and case management.
  • Strengthen Relationships: Work and partner with others: Within a team-based environment.
  • Consistently Deliver: Achieve and maintain required metrics and goals.

Qualifications

  • Excellent knowledge of Portuguese (B2 spoken B1 English spoken)
  • Spanish consultants: English B1 spoken
  • Some experience in a service or support center and related understanding of technical troubleshooting
  • Strong communication skills
  • Able to work positively in a fast-paced, changing environment.
  • Ability to multitask and have excellent organizational skills.
  • Creative, savvy articulate individuals, able to use great communication & decision-making skills and a positive outlook to help customers, manage problems, and find ways to go above and beyond.
  • Willingness or skills for a customer-oriented job
  • Ability to work on flexible shifts agreed in advance with the team
  • Precision, loyalty, organization
  • Articulate, bright and curious
  • Passionate about service

About the Company

Sutherland is a process transformation company focused on helping companies rethink the way business gets done. Whether transforming your financial processes, applying analytics to customer care, or leveraging experience design to build a customer journey map, we are experts in the reengineering process.


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