Siemens Energy is Hiring | Engineer – Operations Service Desk |
Position – Engineer – Operations Service Desk
Company – Siemens Energy
Location – Pune, Maharashtra, IN
Job description
Let’s Talk About You
How You’ll Make an Impact / Responsibilities
- As part of the Global Services team in the compression business, provide technical support to Siemens Energy customers and internal team members.
- The operational Service Desk team serves as the first point of contact for all support inquiries related to SE Compressor products.
- For each support request, quickly disposition it based on the vitality and level of technical support required.
- Conduct the initial analysis based on available information and identify any additional information needed to provide the technical solution or recommendation.
- Coordinate internally with domain experts to ensure all responses provided meet Siemens Energy standards of safety, compliance, and quality.
- Participate in and/or conduct process and design FMEA and RCA as a part of a multi-functional team, as required.
- Support reporting and monitoring of performance metrics by ensuring high responsiveness.
- Analyze ticket data to identify patterns of the most requested areas of support by topic, fleet, customer, etc.
- Constant engagement with the team to identify areas of improvement, cost out, and standardization.
What You Bring / Skills, Capabilities
Required skills:
- Bachelor’s in Mechanical or Electrical Engineering with 2 to 5 years of proven experience.
- Experience with rotating equipment used in the industrial and oil and gas industry – steam turbines, gas turbines, turbo compressors, reciprocating compressors, etc.
- Excellent understanding of engineering fundamentals with a good proven understanding of industry standards (API, ASME, etc.)
- Familiarity with case management systems like Salesforce and document management systems like Globus, Teamcenter, etc.
- Knowledge of engineering document types, standards, and specifications, including the associated storage, retrieval, and revision methods.
- Ability to communicate and convey ideas optimally to peers, suppliers, and customers, and deliver technical presentations to customers and management.
- Strong analytical skills and the ability to perform detailed engineering calculations
- Excellent interpersonal skills as well as professional appearance to ensure first-class customer interaction
- Ability to act as lead for specified projects, and drive actions
- Ability to identify significant engineering issues and raise them accordingly
- Ability to work well in a team environment, as well as independently
- Ability to assess technical risk based on available data and/or calculation results.
- Sensitivity to factors that may have safety, commercial, and/or manufacturing consequences.
Good to have added advantage:
- Knowledge and understanding of Siemens Energy products and services.
- Experience in engineering, manufacturing, site installation, field service, overhaul, and commissioning is highly effective.
- Willing to work all 3 shifts including weekends.
Let’s talk about us
“Let’s make tomorrow different today” is our genuine commitment at Siemens Energy to all customers and employees on the way to a balanced future.
In our Business Functions, we enable our organization to reach its targets by providing best-in-class services and solutions in the areas of IT, HR, Finance, Real Estate, Strategy & Technology, and more.
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