Siemens Energy is Hiring | Engineer – Operations Service Desk |

Position – Engineer – Operations Service Desk
Company – Siemens Energy
Location – Pune, Maharashtra, IN

Job description

Let’s Talk About You

How You’ll Make an Impact / Responsibilities

• As part of the Global Services team in the compression business, provide technical support to Siemens Energy customers and internal team members.
• The operational Service Desk team serves as the first point of contact for all support inquiries related to SE Compressor products.
• For each support request, quickly disposition it based on the vitality and level of technical support required.
• Conduct the initial analysis based on available information and identify any additional information needed to provide the technical solution or recommendation.
• Coordinate internally with domain experts to ensure all responses provided meet Siemens Energy standards of safety, compliance, and quality.
• Participate in and/or conduct process and design FMEA and RCA as a part of a multi-functional team, as required.
• Support reporting and monitoring of performance metrics by ensuring high responsiveness.
• Analyze ticket data to identify patterns of the most requested areas of support by topic, fleet, customer, etc.
• Constant engagement with the team to identify areas of improvement, cost out, and standardization.

What You Bring / Skills, Capabilities

Required skills:

• Bachelor’s in Mechanical or Electrical Engineering with 2 to 5 years of proven experience.
• Experience with rotating equipment used in the industrial and oil and gas industry – steam turbines, gas turbines, turbo compressors, reciprocating compressors, etc.
• Excellent understanding of engineering fundamentals with a good proven understanding of industry standards (API, ASME, etc.)
• Familiarity with case management systems like Salesforce and document management systems like Globus, Teamcenter, etc.
• Knowledge of engineering document types, standards, and specifications, including the associated storage, retrieval, and revision methods.
• Ability to communicate and convey ideas optimally to peers, suppliers, and customers, and deliver technical presentations to customers and management.
• Strong analytical skills and the ability to perform detailed engineering calculations
• Excellent interpersonal skills as well as professional appearance to ensure first-class customer interaction
• Ability to act as lead for specified projects, and drive actions
• Ability to identify significant engineering issues and raise them accordingly
• Ability to work well in a team environment, as well as independently
• Ability to assess technical risk based on available data and/or calculation results.
• Sensitivity to factors that may have safety, commercial, and/or manufacturing consequences.

Good to have added advantage:

• Knowledge and understanding of Siemens Energy products and services.
• Experience in engineering, manufacturing, site installation, field service, overhaul, and commissioning is highly effective.
• Willing to work all 3 shifts including weekends.

Let’s talk about us

“Let’s make tomorrow different today” is our genuine commitment at Siemens Energy to all customers and employees on the way to a balanced future.

In our Business Functions, we enable our organization to reach its targets by providing best-in-class services and solutions in the areas of IT, HR, Finance, Real Estate, Strategy & Technology, and more.

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