Reliance Jio Hiring | JC Specialist | Any Graduate | 0 to 4 years |

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Position – JC Senior Digital Repair Specialist C
Reliance Jio Infocomm Limited
Exp. – 0 to 4 years

Job description

  1. Interact with customers on handset related issues
  2. Troubleshoot handset defects
  3. Handle handset related queries
  4. Record job entry in the Customer Relationship Management portal
  5. Upgrade software of handsets
  6. Assemble / dismantle smartphones (unibody/duo body)
  7. Repair handsets by changing screen, speaker, mic, camera, etc
  8. Repair handsets by PCB swap, charging connecter replacement, etc
  9. Deposit of cash collected through service
  10. Verify handsets for exchange

Skills & Competencies :

  1. Customer Focus
  2. Communication skills
  3. Problem-Solving skills
  4. Handset repair skills
  5. Knowledge of spares operations
  6. Knowledge of CRM Systems

About the Company

Jio promises to shape the future of India by providing end-to-end digital solutions for businesses, institutions, and households and seamlessly bridging the rural-urban divide. When you walk through our doors anywhere in the world, you’ll find a group of sharp-minded individuals working in a challenging and collaborative environment-one that fuels inspiration, drives innovation, and encourages you to always think differently. You’ll immerse yourself in a culture defined by a set of values that demand we operate with the utmost integrity, respect and trust one another, deliver superior customer experiences, and embrace diversity. Together, we’ll work hard and own our actions. We’ll push boundaries and enact change.

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