PTC is hiring | Product Specialist | Bachelor Degree in Computer Science, Mechanical Engineering or MCA

Position – Product Specialist – Level 2
PTC
Location – Pune, Maharashtra
Exp. – 4+ years

Job description

Provide support services to assist customers and field staff with the configuration and troubleshooting of MCAD applications (Creo, Solidworks, Catia, AutoCAD or other MCAD solutions) integrated with Windchill PLM and Visualization services.
Provide a customer centric service through their understanding of the customers’ issue, knowledge of PTC products, and comprehension of Support Services processes.
Developing expert level knowledge of the CAD Applications integrating with Windchill PLM and Visualization services.
Creating software configurations, duplicating issues, troubleshooting, investigation of technical problems and tracking the resolution of those problems in collaboration with other PTC departments like R&D and QA as well as communicating the same to customer.
Assist in the creation and implementation of technical training and documentation related to the above topics
Collaborate with other offices worldwide to provide first class support for mission-critical customers

Must-Have Skills (3-5 bullet points)
What are the things that cannot be taught or learned within the first 6-12 months of starting their job?
Minimum Bachelor Degree (B.E) in Computer Science, Mechanical Engineering, Masters in Computer Application MCA or related field
4 to 7 years of experience in troubleshooting issues related to Windchill / PLM interaction with CAD (Creo, Solidworks, AutoCAD or other MCAD solutions) and/or Client-Server architecture
Experience in CAD (Creo, Solidworks, Catia, UGNX, AutoCAD) will be an advantage
Unix/Windows: User level with basic administration knowledge
Strong written and verbal communication skills