Pitney Bowes Hiring | Customer Support Engineer | Degree/Diploma in Mechanical/Electronics/Electrical Engineering |

Pitney Bowes Hiring | Customer Support Engineer | Degree/Diploma in Mechanical/Electronics/Electrical Engineering |

  • Post last modified:April 29, 2020

Position – Customer Support Engineer
Pitney Bowes

Job description

Accountabilities

  • To handle a Customer in a Geography to provide Install support, Preventive Maintenance & Breakdown calls for Mailing, Shipping, Mail creation, and Multi-Functional Devices.
  • To understand customer requirements and maintain a relationship with area Customers.
  • To generate revenue from Service Contracts, Parts Sales, Sales lead generation, and Support Sales.
  • To take complete ownership of the assign Customer’s issues, Tech/ Commercial related queries/issues and liaise with the right team to solve the issues

Qualifications

  • Degree / Diploma in Mechanical/Electronics/Electrical Engineering, understanding of computer/software preferred.
  • 2-3 Years of Technical Support experience providing support via On-site visit, telephone & e-mail should be able to manage customers.
  • Good written and verbal communication skills in Regional language and English Ability to manage multiple customer issues and projects to a successful conclusion.
  • Strong Customer Service skills and Customer focus. Should be open to frequent travel to customer sites.

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