Mahindra & Mahindra Limited is Hiring | Assistant Manager |

Position – Assistant Manager – Customer Care
Company – Mahindra & Mahindra Limited
Location – Ahmedabad, Gujarat, IN

Job description

Responsibilities & Key Deliverables

• Overall Responsibility for Customer Care processes-related activities- Dealer Management, On-field Service Delivery, Spares/Lubes/Warranty Management.Implementation of all processes and systems related to the service function at the channel partners’ level.Ensuring standardized Service Infrastructure, facilities, and quality manpower at the channel partners’ level.
• To guide and conduct on-the-job training of the Service Mechanics for technical problem-solving and debottlenecking at the dealerships.
• To attend to and resolve critical customer complaints and measure customer satisfaction levels.
• To work towards and increase dealer profitability through service schemes like service packages, service coverage improvements, free services, post-warranty jobs, and annual maintenance contracts. Ensure meeting spare targets of all channel partners and company-promoted oil targets.
• Ensure coordination for timely spare parts order execution for channel partners. Ensure dealer CSI score targets are met by driving improvement action plans.
• To provide feedback on competitive new service schemes launched to the head of the service and the Zonal/ Regional Customer Care Manager.
• To provide timely and qualitative Product feedback about critical and new defects to HO Product Monitoring Cell. Ensure warranty claims process adherence at the channel partners’ level.
• To ensure installation and establishment of the entire service infrastructure, systems, and processes at new dealerships. Conducting service audits periodically as per the company norms.
• Ensure Product training of the dealer, workshop manager, and service mechanics

Preferred Industries – Automotive Industry, Automobile, Tractor, Agri Business, Agriculture Implement

Education Qualification

• Bachelor of Technology;
• Bachelor of Engineering;
• Diploma in Engineering;
• Bachelor of Technology in Mechanical;
• Bachelor of Technology in Automobile;
• Bachelor of Technology in Agriculture;
• Bachelor of Engineering in Mechanical;
• Bachelor of Engineering in Automobile;
• Bachelor of Engineering in Agriculture;
• Diploma in Engineering in Mechanical;
• Diploma in Engineering in Automobile;
• Diploma in Engineering in Agriculture

General Experience

• 2 to 8 Years of relevant experience as a Customer Care Manager / After Sales Service

Critical Experience

• Minimum 1 year of on-roll field service experience handling 7-10 dealers/workshops branches.
• Working Farm Knowledge of Tractors, Farming, and Implements.
• Handling business volume of Spares and Oil of minimum 2 crore revenues

Position – Engineer Transmission
Company – Mahindra & Mahindra Limited
Location – Chennai

Job description

Responsibilities & Key Deliverables

1. Design of transmission components like Gear Box Housings,FG/SG/AL
2. Sound understanding on Transmission & Structural Housing Architecture.
3. Basics of stregth of Materials/CAE Load cases/Housings interface stack calculations
4. Preparation of 2D part/sub assembly drawings and 3D modelling
5. Working knowledge on Tolerance analysis and stacking
6. Understanding of Transmission Layouts
7. Knowledge on manufacturing processes, DFA and DFMEA,DFS,DFM
8. Resolving Failures concerns (Lab, Field)
9. Adherence to project timelines for drawing release

Software proficiency, Ideas, Proe & UG, Parametric Modling for Casting core and patterns,

Knowledge on materials

• GD&T
• Good fundamental knowledge on mechanical engineering
• Exhibits openness to accept ideas from others
• Displays commitment toward promised delivery to the customer
• Understand customer needs

Experience – 3-5 Years

Industry Preferred

• Tractor/Automotive Transmission

Qualifications

• Bachelor in Engineering (Mechanical / Automobile) (Minimum)

Position – Assistant Manager – Sales
Company – Mahindra & Mahindra Limited
Location – Chennai, Tamilnadu, IN

Job description

Responsibilities & Key Deliverables

• Manage a set of dealerships and dealer teams to achieve the business parameters like volumes, market share, collection, deliveries, spare part sales, etc.
• Inquiry generation and management (CDMS.New dealership development along with the Channel team.
• Ensuring a viable distribution network by appointing dealers, and sub-dealers for appropriate market coverage.
• Implementation of specific incentive schemes for dealers.
• Participate in the development and/or execution of field activities.
• Ensure availability of trained manpower in adequate quantity at dealerships, developing them for pre-sales and sales processes, and new product features/modifications.
• Executing company strategy at the dealership along with local-level sales promotion campaigns, product launches etc.
• Scrutinize the Financial Health of dealer.
• Liaison with financial institutions/banks for exploring new avenues for retail financing of products.
• Track the competitor activities, capture feedback on the performance of competitor (and our) products

Preferred Industries – Sales

Education Qualification

• Bachelor of Engineering; Bachelors of Technology; Diploma in Engineering; Bachelor of Engineering in Mechanical; Bachelor of Engineering in Automobile; Bachelor of Engineering in Agriculture; Bachelor of Technology in Mechanical; Bachelor of Technology in Automobile; Bachelor of Technology in Agriculture; Diploma in Engineering in Mechanical; Diploma in Engineering in Automobile; Diploma in Engineering in Agriculture

General Experience

• 1 to 5 years of relevant experience in Sales

Critical Experience

• 1 – 5 year Relevant Sales Experience.Exposure to 1 – 2 diverse markets. (Different States.Should have worked in Rural Markets.Basic understanding of Farm Industry, Tractor and Implements

Position – Assistant/Deputy/Manager – Product Cost Management (Trims)
Company – Mahindra & Mahindra Limited
Location – Chakan, Pune, Maharashtra, IN

Job description

Responsibilities & Key Deliverables

1. Work-out of Should Be Cost/ Zero Based Cost of Trim Components – Exterior Trim, Interior Trim, Cockpit/ Instrument Panel Assembly, Soft Trims & NVH Acoustic Components for New projects as per Standard norms and Ensure Adherence to Submission Dates
2. Study & Analyse of SOR/ Drawings, BOM, Process Assumptions, Mold Specifications for components.
3. Cost Estimation of parts from SOR/drawing with the use of Standard Guidelines across sub Systems.
4. Drive Materials Cost Competitiveness for New Project Parts
5. Process improvements through release of Procedures & Guidelines
6. Product / Process Cost Demystification
7. To iron out differences between SBC and Quotes
8. On time release of SBC to SSU for meeting target timeline for VOB

Experience

• 3 to 7 yrs experience in Product Costing, RFQ Management. Product Development Experience will be an added Skill Set

Industry Preferred – Automobile/ Farm Industry

Qualifications

• B.E Mechanical / Production /Automobile

General Requirements

• Commodity Knowledge
• Process Knowledge – Injection Molding, Plastic Painting, Plastic Welding Processes, PU Molding, Vacuum Forming, Blow Molding, ThermoForming, ThermoSetting
• Excellent Data Analytical Skills, high-level problem solving & out-of-box thinker
• Networking Skills & Collaborative Approach
• Conflict Handling – Ability to justify Assumptions with Concrete Technical Know How
• Cost Estimation – Zero Based and Detailed
• Business Case Estimation – Cost Estimation on Key Cost Drivers and use of Extrapolation and Reference Part Costing References
• Cost Matrix Preparation and Planning
• Cost Monitoring Walkthrough from Business Case to Launch of Vehicle.
• Relationship Management
• Understanding of Tools like CAD, Teamcenter, SAP
• Knowledge of selection of ideal manufacturing processes based on drawing/Tolerances.
• Knowledge of Cost Reduction & Cost Improvements.
• Knowledge of Most techniques,Component Cost Benchmarking, VAVE, Target Costing / Business perspective.

Position – Assistant/Deputy/Manager – BIW & Coatings (Stamping)
Company – Mahindra & Mahindra Limited
Location – Mumbai A.O, Maharashtra, IN

Job description

Responsibilities & Key Deliverables

1) stamping & welding cost norms knowledge and price settlements/negotiations 
2) Settling prices with Mahindra Tier 1 suppliers/stampers/chassis/ cargo makers
3) Understanding various commodity price reports to enable understanding the price for outlook and settlement
4)  understanding the capacity of various stamping presses 
5) tooling & fixture cost understanding and negotiation with suppliers 
6) Benchmarking of Technology & Prices in the Industry for cold stamping/ hot stamping/ rolling/aluminum stamping 
7) Awareness of technology movement in Industry in stamping/aluminum stampings/ hot stamping 
8) Managing RM grade-wise rates in the M&M system
9) timely price amendments 

Preferred Industries

Automobile

Farm Sector

Education Qualification

B.E./B.Tech (Production /Mechanical)

General Experience

5 to 7 yrs experience

Critical Experience

1) Integrity & Confidentiality
2) Business & Financial Acumen
3) Supplier Relationship Management
4) Negotiation & Influencing skills
5) Analytical thinking 
6) Project management skills
7) Good Communication Skills
8) Familiarity with SAP System/ Excel / Powerpoint 
9) Techno-commercial understanding

1) Excellent Academic Performance / Graduation from Tier 1 or 2 College. Preferred Post graduate from Tier 2 colleges 

System-Generated Core Skills

• Analytical Thinking
• Communication Skills
• Influencing Skills
• Project Planning & Execution
• Risk Analysis
• Supplier Selection
• Pricing
• Price Optimization
• Supplier Risk Management
• Sourcing
• Strategic Sourcing
• Benchmarking

System Generated Secondary Skills

• Negotiation
• Project Management
• Supplier Management