Position – HARDWARE SUPPORT ENGINEER
Exp, – 1 to 5 Years
Salary – INR 1,00,000 to 4,25,000 PA.
HCL is hiring for Hardware Support Engineers with good technical knowledge and command over spoken English language. The client is a prestigious US based Healthcare Equipment Manufacturer organization.
Telephonic Interview/Video Call Interview only.
Limited Openings – interested candidates should appear as soon as possible
Excellent spoken English skill is compulsory!!
- Analyze and resolve moderately complex Hardware/application problems faced by clients in a timely manner
- Assist in identification, validation, review, and approval of customer support procedures
- Documents problem and resolution accurately
- Escalates or hands-off issues to other areas appropriately
- Follows established procedures and process in resolving the issues
- provides support to customers via Phone or E-mail
- Correctly identifying case categorization and severity definition
- Collection of relevant customer information
- Initial understanding of the incident upon call receipt
- Resolving issues based on information available
- Only Technical graduates or postgraduates can apply.
- A minimum of 01-year experience in hardware troubleshooting is mandatory.
- Excellent spoken English skills are compulsory!!
- Must be comfortable working in US shifts (Night Shifts).
Contact Person – Chinju 9028243027, Mail ID – [email protected]
Feel free to refer your friends or colleagues for the openings.