HCL is Hiring | HARDWARE SUPPORT ENGINEER | Any Graduate or Post-Graduate |

  • Post last modified:April 21, 2020

Position – HARDWARE SUPPORT ENGINEER
Exp, – 1 to 5 Years
Salary – INR 1,00,000 to 4,25,000 PA.

Job Description

HCL is hiring for Hardware Support Engineers with good technical knowledge and command over spoken English language. The client is a prestigious US based Healthcare Equipment Manufacturer organization.

Telephonic Interview/Video Call Interview only.
Limited Openings – interested candidates should appear as soon as possible
Excellent spoken English skill is compulsory!!

Description:

  • Analyze and resolve moderately complex Hardware/application problems faced by clients in a timely manner
  • Assist in identification, validation, review, and approval of customer support procedures
  • Documents problem and resolution accurately
  • Escalates or hands-off issues to other areas appropriately
  • Follows established procedures and process in resolving the issues
  • provides support to customers via Phone or E-mail
  • Correctly identifying case categorization and severity definition
  • Collection of relevant customer information
  • Initial understanding of the incident upon call receipt
  • Resolving issues based on information available

Eligibility Criteria

  • Only Technical graduates or postgraduates can apply.
  • A minimum of 01-year experience in hardware troubleshooting is mandatory.
  • Excellent spoken English skills are compulsory!!
  • Must be comfortable working in US shifts (Night Shifts).

Contact Person – Chinju 9028243027, Mail ID – [email protected]
Feel free to refer your friends or colleagues for the openings.

Company Profile – HCL Technologies Limited

Leave a Reply