HCL Hiring | Hardware Support Engineer | B.E/B.Tech/BCA/MCA/BSC(IT) in (Mechanical/EEE/ECE/CS/IT))

  • Post last modified:April 2, 2020

Position – HARDWARE SUPPORT ENGINEERS
Exp. – 1 to 6 Years

Contact details

Telephone – 9028243027
Email: [email protected]

Job Description

HCL is hiring for Hardware Support Engineers with good technical knowledge and command over spoken English language. The client is a prestigious US-based Healthcare Equipment Manufacturer organization.

  • Telephonic Interview/Video Call Interview only.
  • Limited Openings – interested candidates should appear as soon as possible
  • Excellent spoken English skill is compulsory!

Requirements

  • Education: Technical Graduates (Preferably B.Tech (Mechanical / EEE / ECE / CS / IT) / BCA / MCA / B.SC (IT) background)
  • Experience: 1-year experience in hardware troubleshooting mandatory
  • Salary: Upto 450000 LPA (** Basis last CTC drawn)
  • Shifts: US Shift
  • Working days: 5 days

Job Description:

  • Analyse and resolve moderately complex Hardware / application problems faced by clients in Timely manner
  • Assist in identification, validation, review and approval of customer support procedures
  • Documents problem and resolution accurately
  • Escalates or hands-off issues to other areas appropriately
  • Follows established Procedures and process in resolving the issues
  • provides support to customers via Phone or E-mail
  • Correctly identifying case categorization and severity definition
  • Collection of relevant customer information
  • Initial understanding of the incident upon call receipt
  • Resolving issues based on information available

Eligibility Criteria

  • Only Technical graduates or postgraduates can apply.
  • A minimum of 01-year experience in hardware troubleshooting is mandatory.
  • excellent spoken English skills are compulsory!!
  • Must be comfortable working in US shifts (Night Shifts).

Contact Person Chinju 9028243027, Mail ID – [email protected]

Feel free to refer your friends or colleagues for the openings.

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