Position – HARDWARE SUPPORT ENGINEERS
Exp. – 1 to 6 Years
Telephone – 9028243027
Email: [email protected]
HCL is hiring for Hardware Support Engineers with good technical knowledge and command over spoken English language. The client is a prestigious US-based Healthcare Equipment Manufacturer organization.
- Telephonic Interview/Video Call Interview only.
- Limited Openings – interested candidates should appear as soon as possible
- Excellent spoken English skill is compulsory!
- Education: Technical Graduates (Preferably B.Tech (Mechanical / EEE / ECE / CS / IT) / BCA / MCA / B.SC (IT) background)
- Experience: 1-year experience in hardware troubleshooting mandatory
- Salary: Upto 450000 LPA (** Basis last CTC drawn)
- Shifts: US Shift
- Working days: 5 days
- Analyse and resolve moderately complex Hardware / application problems faced by clients in Timely manner
- Assist in identification, validation, review and approval of customer support procedures
- Documents problem and resolution accurately
- Escalates or hands-off issues to other areas appropriately
- Follows established Procedures and process in resolving the issues
- provides support to customers via Phone or E-mail
- Correctly identifying case categorization and severity definition
- Collection of relevant customer information
- Initial understanding of the incident upon call receipt
- Resolving issues based on information available
- Only Technical graduates or postgraduates can apply.
- A minimum of 01-year experience in hardware troubleshooting is mandatory.
- excellent spoken English skills are compulsory!!
- Must be comfortable working in US shifts (Night Shifts).
Contact Person Chinju 9028243027, Mail ID – [email protected]
Feel free to refer your friends or colleagues for the openings.