Epiroc Mining India is Hiring | Service Engineer |

Position – Service Engineer
Company – Epiroc Mining India Ltd
Location – Uttarakhand, IN

Job description

Are you in for a big challenge, like contributing to the success of the new global company? Epiroc is the company demerged from Atlas Copco in April 2018, with shareholders’ and stock exchange approvals. Epiroc is a leading global productivity partner to the mining, infrastructure, and natural resources industries. Epiroc stands for innovation, commitment, and collaboration, which is the speed to market & industry leadership; the passion to help customers succeed, and a close partnership for a deep understanding of the needs. We clearly aim to be our customers’ first choice.

Job Description:

Service engineer reports directly to Project Manager based at RVNL Uttarakhand under Delhi Region. The person will be responsible for the complete service activities of Epiroc CC in the assigned territory and supports the installed fleet to the satisfaction of customers while ensuring Epiroc guidelines are strictly followed. Also, to ensure the targets and Contractual obligations are achieved.

Responsibilities

• Equipment commissioning and warranty support: Direct or via Business Partners
• Timely reporting of warranty complaints and product quality-related issues.
• Installed fleet mapping and ensure 1:1 fleet relation.
• Support Business Partners in the region for achieving business targets.
• Special focus on Key customers’ satisfaction assigned particularly to him.
• Support Business Partner with suggested stocking guides as per Machine utilization
• Support in execution of Service Agreements
• Forward customer feedback and any leads on new equipment
• Support in promotion of Equipment/component rebuilds
• Coordinate with Customer Support Officer on support issues like parts quotation, invoicing, deliveries, or outstanding payments.
• Track Equipment utilization and ensure committed KPIs as per Customer PO are achieved.
• Guide Business Partner engineers to solve technical problems. Keep them updated with relevant technical information
• Monitor complaint registers of Business Partners and ensures timely restoration of equipment is executed.

Qualification, Skills, and Experience:

• Regular Degree or Diploma in Mechanical or Electrical or Electronics
• 02-04 Years of relevant Job Experience

Key competencies required for this role:

• In line with the spirit of Epiroc’s Vision, Mission, and Core values.
• Comply with the Epiroc Business Code of Conduct.
• Comply with the policies and procedures communicated from time to time.
• Perform any other tasks given by the supervisor from time to time. Strictly following safety guidelines.

Location:

Rudraprayag – Uttarakhand, India

Why should you apply for this position?

RVNL Rishikesh Project is a most prestigious project for Epiroc India CC which is closely being monitored. The success of this project can only be achieved by right team player, where the Service Engineer is going to be played a vital role and a real game changer by showcasing Epiroc Strength and Equipment performance.

The last date of application is 23rd September 2022.

United. Inspired. Performance unites us, Innovation inspires us, and commitment drives us to keep moving forward.

In the 150 countries where you can find Epiroc, we encourage our employees to take ownership of their own development and careers with the support from their leaders.

We are committed to give you every opportunity to succeed in a culture of innovation, diversity and collaboration, combined with a caring atmosphere.

Diversity and sustainability are key to grow fresh and innovative ideas and solutions for our customers. Epiroc is a leading manufacturer for the mining and infrastructure industries. Learn more at www.epirocgroup.com