Emerson is Hiring | Service Engineer |

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Position – Service Engineer – Chennai

Company – Emerson
Location – Chennai, Tamil Nadu, IN

Job description

Essential Job Functions:
  • Experience in valves and actuators manufacturing, assembly, and maintenance, or relevant working background is a must.
  • Be familiar with industrial valve products and relative standard of application.
  • Ensure all field service jobs which was assigned are completed within customer requirement ensuring safe and efficient operations in accordance with Emerson Procedures.
  • Strict compliance with safety regulations in performing service activities.
  • Direct efforts to customer callouts for control valve product service requests.
  • Perform as part of an engineering team and liaison with the company in evaluating and solving control valve product application problems.
  • Repair, test, and maintain valve products in either the Emerson workshop or on the customer site.
  • Assist with the installation/commissioning of new valve products.
  • Receive and investigate customer complaints, and resolve and/or recommend solutions to the complaints.
  • Develop and maintain good customer relations.
  • Capable and willing to work independently and handle multiple tasks with minimum supervision.
  • Willing to frequent travel even at short notice of emergency.
  • Complete other service job assigned by team supervisor/manager.
Education / Experience Required:
  • Diploma in Mechanical Engineering with a minimum of 3-5 years of field service experience on Valves, Actuators, and Positioners preferably in the petrochemical, refining, oil & gas exploration, and/or production industries.
Knowledge / Skills / Abilities:
  • Strong communication and presentation skills (verbal and written) in English communication with both Internal and External Customers.
  • Sound Technical Knowledge in Control Valves and ESD Valves applications.
  • Sound Technical Knowledge in Field Instruments like Valve Positioners, Controller, etc.,
  • Excellent problem-solving, analytical, and decision-making skills.
  • Ability to collaborate cross-functionally with multiple departments, including Technical Service, Sales, and Application Engineering.
  • Strong drive for results.
  • Proficient in MS Office applications, including Word, Excel, Outlook, and Teams
  • Knowledge of Site Safety Practices.
  • Should be able to read, write and understand relevant Instruction Manuals, Safety Manuals, Engineering drawings, P&ID, previous site reports, etc.,
  • Should be able to communicate with customers in English and Hindi flawlessly.

EMS & ISO 45001

  • Awareness about EMS & ISO 45001 practices
  • Experience in ISO 14001:2015 – ISO 45001:2018 – ISO 9001:2015 procedures & instructions.
Job Competencies:
  • Teamwork
  • Integrity & Trust
  • Ethics & Values
  • Customer focus
  • Priority setting
  • Self-Driven
  • Result Oriented
Supervisory Requirements:
  • To meet both Customer and Company requirements.

Work Environment / Conditions:

  • Follow Emerson Safety Core Values.
  • Follow all safety procedure advised by customers.

Physical Demands:

  • Able to travel and visit customer site locations with different environments when required.
  • Flexibility to work after normal working hours when required.
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