Emerson is Hiring | Service Engineer |

Position – Service Engineer
Company – Emerson
Location – Vadodara, Gujarat, IN

Job description

Essential Job Functions:

  • Experience of valves and actuators manufacturing, assembly and maintenance, or relevant working background is must.
  • Be familiar with industrial valve product and relative standard of application.
  • Ensure all field service jobs which was assigned are completed within customer requirement ensuring safe and efficient operations in accordance with Emerson Procedures.
  • Strict compliance with safety regulations in performing service activities.
  • Direct efforts to customer callouts for control valve product service requests.
  • Perform as part of an engineering team and liaison with the company in evaluating and solving control valve product application problems.
  • Repair, test and maintain valve product in either Emerson workshop or on customer site.
  • Assist with the installation/commissioning of new valve product.
  • Receive and investigate customer complaints, resolve and/or recommend solutions to the complaints.
  • Develop and maintain good customer relations.
  • Capable and willing to work independently and handle multiple tasks with minimum supervision.
  • Willing to frequent travel even at short notice of emergency.
  • Complete other service job assigned by team supervisor/manager.

Education / Experience Required:

  • Diploma in Mechanical Engineering with minimum 3-5 years of field service experience on Valves, Actuations and Positioners preferably in the petrochemical, refining, oil & gas exploration and/or production industries.

Knowledge / Skills / Abilities:

  • Strong communication and presentation skills (verbal and written) in English communication with both Internal and External Customers.
  • Sound Technical Knowledge in Control Valves and ESD Valves applications.
  • Sound Technical Knowledge in Field Instruments like Valve Positioners, Controller etc.,
  • Excellent problem-solving, analytical, and decision-making skills.
  • Ability to collaborate cross-functionally with multiple departments, including Technical Service, Sales and application Engineering.
  • Strong drive for results.
  • Proficient in MS Office applications, including Word, Excel, Outlook and Teams
  • Knowledge on Site Safety Practices.
  • Should be able to read, write and understand relevant Instruction Manuals, Safety Manuals, Engineering drawings, P&ID, previous site reports etc.,
  • Should be able to communicate with customer in English and Hindi flawlessly.

EMS & ISO 45001

  • Awareness about EMS & ISO 45001 practices
  • Experience in ISO 14001:2015 – ISO 45001:2018 – ISO 9001:2015 procedures & instructions.

Job Competencies:

  • Teamwork
  • Integrity & Trust
  • Ethics & Values
  • Customer focus
  • Priority setting
  • Self-Driven
  • Result Oriented

Supervisory Requirements:

  • To meet both Customer and Company requirements.

Work Environment / Conditions:

  • Follow Emerson Safety Core Values.
  • Follow all safety procedure advised by customer.

Physical Demands:

  • Able to travel and visit customer site locations with different environments when required.
  • Flexibility to work after normal working hours when required.
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