Dassault Systèmes is Hiring | User Success Engineers |

Position – User Success Engineers -SOLIDWORKS
Company – Dassault Systèmes
Location – Pune, Maharashtra, IN

Job description

Imagine New Horizons

We are seeking a resource having knowldge of CAD softwares to work with our R & D Operations Team. You will be reporting to the manager in Pune.Do you enjoy challenge ?Here a Dassault Systèmes, we empower people with passion to change the world.#3DPLM

What your Job be:

Execute Tech support responsibilities: End to End ownership of tech support request from opening until closure ensuring customer satisfaction via CRM system, Phone and email
Assist SOLIDWORKS resellers and customers to troubleshoot and resolve issues
Determine source of the problem (Product based, installation, Access, Data specific) and suggest/perform bypass methodologies wherever applicable
Timely deliver answers /solutions including validating all code corrections against customer scenarios
Writing and reviewing knowledge articles and best pratice documents

Skills Required :

• Good understanding of CAD software systems, preferably SOLIDWORKS CAD
• Technical Support experience or interest
• Good Communication Skills (Verbal as well as Written)
• Willingness to learn on the go

The Challenges ahead:

• Work with the Development, Quality Assurance, and Product Definition groups to investigate and resolve problems.
• Mentor team members by sharing Technical expertise
• Help develop and implement web based support initiatives including knowledge articles, technical and operational techniques, documentation

Key Success Factors:

• Experience 1-4 Years
• Bachelor’s Degree in Mechanical/Automobile Engineering
• PDM/PLM knowledge – added advantage
• Good CAD & Geometry Knowledge
• Excellent analytical skills, methodical problem solving skills and troubleshooting skills
• Excellent communication skills (verbal and written) and the ability to interact with extended teams spread across the globe.
• Self-motivated and willing to learn new skills and technologies as needed
• Ability to meet objectives, goals and deadlines with minimal supervision.

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