Position – User Success Engineers -SOLIDWORKS
Company – Dassault Systèmes
Location – Pune, Maharashtra, IN
Imagine New Horizons
We are seeking a resource having knowldge of CAD softwares to work with our R & D Operations Team. You will be reporting to the manager in Pune.Do you enjoy challenge ?Here a Dassault Systèmes, we empower people with passion to change the world.#3DPLM
What your Job be:
Execute Tech support responsibilities: End to End ownership of tech support request from opening until closure ensuring customer satisfaction via CRM system, Phone and email
Assist SOLIDWORKS resellers and customers to troubleshoot and resolve issues
Determine source of the problem (Product based, installation, Access, Data specific) and suggest/perform bypass methodologies wherever applicable
Timely deliver answers /solutions including validating all code corrections against customer scenarios
Writing and reviewing knowledge articles and best pratice documents
Skills Required :
- Good understanding of CAD software systems, preferably SOLIDWORKS CAD
- Technical Support experience or interest
- Good Communication Skills (Verbal as well as Written)
- Willingness to learn on the go
The Challenges ahead:
- Work with the Development, Quality Assurance, and Product Definition groups to investigate and resolve problems.
- Mentor team members by sharing Technical expertise
- Help develop and implement web based support initiatives including knowledge articles, technical and operational techniques, documentation
Key Success Factors:
- Experience 1-4 Years
- Bachelor’s Degree in Mechanical/Automobile Engineering
- PDM/PLM knowledge – added advantage
- Good CAD & Geometry Knowledge
- Excellent analytical skills, methodical problem solving skills and troubleshooting skills
- Excellent communication skills (verbal and written) and the ability to interact with extended teams spread across the globe.
- Self-motivated and willing to learn new skills and technologies as needed
- Ability to meet objectives, goals and deadlines with minimal supervision.
Join Dassault Systèmes, The 3DEXPERIENCE Company. Everything becomes possible with Dassault Systèmes’ 3DEXPERIENCE virtual universes! Serving 230,000 customers in 11 industries, from high-tech to life sciences, fashion to transportation, we help businesses and people around the world to create sustainable innovations for today and tomorrow. Get on board a leading and fast-growing company of 17,000 talented professionals.