Position – Junior Manager – Intercompany
Cummins India Ltd
Exp. – 0 to 3
Location – Pune
- Works with internal and external customers in an inbound call center to assist with understanding account concerns, responding to basic questions and/or escalating queries to more experienced representatives. Performs activities under direct supervision.
- Answers basic inquiries by clarifying desired information; researching, locating and providing information.
- Assists with a variety of customer inquiries by providing basic account information.
- Interacts with internal customer to aid in resolution of customer concerns.
- Understands customer concerns to enable proper escalation paths.
- Action-oriented – Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.
- Collaborates – Building partnerships and working collaboratively with others to meet shared objectives.
- Communicates effectively – Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.
- Customer focus – Building strong customer relationships and delivering customer-centric solutions.
- Decision quality – Making good and timely decisions that keep the organization moving forward.
- Nimble learning – Actively learning through experimentation when tackling new problems, using both successes and failures as learning fodder.
- Instills trust – Gaining the confidence and trust of others through honesty, integrity, and authenticity.
- Business Partnering – Collaborates with stakeholders and develops partnerships to drive performance that aligns to organizational goals and strategies; influences the organization by demonstrating knowledge of the business to provide guidance to support the decision making process and guiding the business towards positive results and organizational alignment; evaluates business environment using measures to mitigate risk and capitalize on opportunities.
Education, Licenses, Certifications
- High school diploma or certificate of completion of secondary education or equivalent experience to the extent such experience meets applicable regulations.
- Minimal or no work experience required.