Cummins India is Hiring | Junior Manager – Intercompany |

Position – Junior Manager – Intercompany
Cummins India Ltd
Exp. – 0 to 3
Location – Pune

Job description

• Works with internal and external customers in an inbound call center to assist with understanding account concerns, responding to basic questions and/or escalating queries to more experienced representatives. Performs activities under direct supervision.
• Answers basic inquiries by clarifying desired information; researching, locating and providing information.
• Assists with a variety of customer inquiries by providing basic account information.
• Interacts with internal customer to aid in resolution of customer concerns.
• Understands customer concerns to enable proper escalation paths.

Qualifications

Skills

• Action-oriented – Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.
• Collaborates – Building partnerships and working collaboratively with others to meet shared objectives.
• Communicates effectively – Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.
• Customer focus – Building strong customer relationships and delivering customer-centric solutions.
• Decision quality – Making good and timely decisions that keep the organization moving forward.
• Nimble learning – Actively learning through experimentation when tackling new problems, using both successes and failures as learning fodder.
• Instills trust – Gaining the confidence and trust of others through honesty, integrity, and authenticity.
• Business Partnering – Collaborates with stakeholders and develops partnerships to drive performance that aligns to organizational goals and strategies; influences the organization by demonstrating knowledge of the business to provide guidance to support the decision making process and guiding the business towards positive results and organizational alignment; evaluates business environment using measures to mitigate risk and capitalize on opportunities.

Education, Licenses, Certifications

• High school diploma or certificate of completion of secondary education or equivalent experience to the extent such experience meets applicable regulations.

Experience

• Minimal or no work experience required.